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Georgia Radcliffe
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Care Provider: Customer Wellbeing Insights
Published April 6th, 2023 by Georgia Radcliffe
What are Wellbeing Insights? Wellbeing Insights is a feature on CareApp where care providers can track and export the wellbeing statistics of their care recipients over time. Each point on the Insights graph represents a Wellbeing Check post that has been created for this customer profile. Simply hover your mouse over the points to see the date, wel
Introducing New CareApp Roles
Published October 16th, 2023 by Georgia Radcliffe
Part of CareApp's 'Easy and Beautiful' experience happens in the background, for example, how and when users are permitted to do certain tasks on Careapp. So it's important that CareApp's management and reporting functions are intuitive and that user permissions match people's day-to-day responsibilities. Background When CareApp was first introduced
CareApp Roles | Account Types & Permissions
Published August 31st, 2022 by Georgia Radcliffe
A CareApp role type indicates the member's access level to Customer profiles and CareApp features in relation to the Care Provider. Site Coordinators and Provider Administrators select the CareApp role when inviting a new member to join their Site and community. They can also change existing Member's roles by going to their Members tab, clicking int
Introduction to CareApp - Self organised care team
Published January 12th, 2023 by Georgia Radcliffe
Hello! Thank you so much for your inquiry. We would like to welcome you to CareApp! We know that you may have some questions about CareApp! This guide has been created with the purpose of answering some of your questions. Please take a look at the information and videos below. Please do not hesitate to send us any additional questions you might have
Guide for CareApp Champions
Published July 10th, 2023 by Georgia Radcliffe
What is a CareApp Champion? CareApp Champions are the leaders of CareApp at each site or service. CareApp Champions spread the word about CareApp. They make sure resident and client profiles are updated, and that new staff and families are invited to join their community. Plus, they're often the key staff members who approve and share posts with fam
Family posting on CareApp
Published January 15th, 2024 by Georgia Radcliffe
When “Family posting” is enabled for your CareApp community, family members are able to create Photos, Notes, Videos and Wellbeing Check* posts for their loved-ones on CareApp. *Wellbeing Checks will only be available if enabled to 'share with families' in your community. How do I create a post as a Family member? To create a post on CareApp you wil
CareApp Christmas Competition 2022
Published October 28th, 2022 by Georgia Radcliffe
Let's celebrate the upcoming holiday season! As the year is getting warmer we are stepping into our annual celebration season! We would like to celebrate the upcoming Holiday Season with our CHRISTMAS-themed competition!!🎄🎅 How do I enter? To enter the competition simply use the (🎄Christmas) label while creating Photo, Video, and Note posts on Car
Guide to Family Representative & Family Follower Roles
Published November 8th, 2024 by Georgia Radcliffe
We’re giving care providers more control over how they share information with families by introducing two distinct roles: Family Representative and Family Follower. These roles allow you to customise the type of information each family member can access, ensuring privacy and engagement as needed. Understanding the Roles Family Representative Family
Care Provider: Deactivate Customer Profile
Published July 8th, 2022 by Georgia Radcliffe
As a Provider Administrator or Site Coordinator, you can deactivate Customer profiles on CareApp. Some things to know about deactivating Customer profiles: Once a Customer's profile is deactivated it becomes 'Inactive' and is still able to be found in the Customer tab when the 'Enabled only' switch is turned off. A Customer profile can be re-activat
Care Provider: Update a Customer profile picture
Published July 12th, 2022 by Georgia Radcliffe
If you are a Site Coordinator or Provider Administrator on CareApp you can update Customer profile details including the profile picture. Please see the guide below to see how you can update a Customer profile picture. Please click on the tab below that aligns with the type of device you are using CareApp on. Mobile & Tablet 1. Log into a Site C
Care Provider - Customer Lists | How to manage and use Customer Lists
Published August 8th, 2023 by Georgia Radcliffe
What is a Customer list? A Customer list is a feature on CareApp that allows care providers to create and use lists of Customer profiles while creating posts on CareApp. The lists feature saves users time as they can select the pre-made list of Customer profiles rather than manually selecting everyone involved. See the video below on how to create c
Care Provider: How to access more than one site with a single CareApp account
Published January 5th, 2024 by Georgia Radcliffe
You can connect your CareApp account to as many sites as you'd like! For example, you may be a manager with responsibility for multiple sites, or you may be a team member working across sites and may be required to use CareApp at more than one site. These steps below explain how to add a new site to your existing CareApp account. 1. Request an invi
CareApp for families video
Published March 9th, 2023 by Georgia Radcliffe
Care Provider: Managing comment moderation and reported comments
Published August 18th, 2022 by Georgia Radcliffe
When a comment is reported by a member in your CareApp community it will be flagged in the notifications tab on Administrator's and Coordinator's accounts. How do I find the reported comments? To find the reported comments log into an Administrator or Coordinator account. Navigate to the notifications tab - this will be a bell icon on CareApp mobile
Care Provider: Add Members to an existing Message group
Published July 4th, 2022 by Georgia Radcliffe
If you are the creator of a message group on CareApp or are a Site Coordinator or Provider Administrator you can add members to an existing message group. Follow the steps below to add members to a message group: Mobile Tap on the 'Messages' tab on the bottom right of the screen. Choose the Message group you would like to add a member to from the li
Care Provider: Invite Family Members to join a CareApp community
Published June 24th, 2022 by Georgia Radcliffe
Why invite Family to CareApp? CareApp is the leading platform for communication and engagement in aged care, giving families a much needed personalised and reassuring window into the care and wellbeing of their loved ones. CareApp enables care providers to easily record and share messages, photos, video/audio, documentation and links as well as noti
Care Provider: Promoting CareApp to Family
Published September 9th, 2022 by Georgia Radcliffe
Free Printed Collateral We’ve got you covered when it comes to promoting CareApp to Families! Easily spread the word about CareApp using printed flyers, posters, and stickers. Simply request a fresh pack of collateral from our friendly customer support team via hello@careapp.com.au. DL Flyers Distribute DL Flyers to family members to create awarene
Care provider: Check who is part of a Customer's community
Published June 29th, 2022 by Georgia Radcliffe
If you have a Provider Administrator, Site Coordinator, or Team member CareApp account, you can check who is part of a Customer's community at any time. A Customer community shows all members connected to the Customer profile. This will be all staff accounts as well as Family or Customer login accounts. Follow the steps below to see who is in a cus
Care Provider: Post a Note
Published August 18th, 2023 by Georgia Radcliffe
A Note is a really great way to update your Customer's Community on the support and wellbeing of your Customer. If you are a Team Member, Coordinator, Administrator or a Customer on CareApp you can create Note posts for Customer Profiles. To post a note follow the steps below: Mobile & Tablet 1.Tap on the +New button at the bottom of the screen
Sending Invoices On CareApp
Published November 8th, 2022 by Georgia Radcliffe
If you have an Administrator or Coordinator account on CareApp you will be able to send invoices by using the Link and Document feature on CareApp. Please click on the tab below that aligns with the type of invoice you are using. Link To post an invoice link please follow the steps below:1. "Copy" the link for the invoice on CareApp mobile or web.2.
Provider Administrator Menu & Features on CareApp
Published September 24th, 2024 by Georgia Radcliffe
Provider Administrators are the VIPs when it comes to CareApp in your organisation. They sit above their “Sites” at a Provider level with an overview of all that happens within CareApp. Provider Administrators have access to additional features in the Administration menu to assist in managing their users and for community engagement. Go To Site Prov
Care Provider: Post a Notice on CareApp
Published July 12th, 2022 by Georgia Radcliffe
Notices are a great way to reach out to your community! Post newsletters, activity schedules, important updates and any other information you want to share. Post a Notice today! Computer & Web Click the +New button in the left-side menu. Click on 'Notice' from the menu. Create a Title for your Notice. Add a message/ details into the Body. Us
CareApp Two Factor Authentication Guide (2FA)
Published July 31st, 2024 by Georgia Radcliffe
What is Two Factor Authentication? Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access resources and data. Two-factor authentication adds an additional layer of security to your account by requiring more than just a password to sign in which makes your account more
CareApp Champion Badges
Published October 1st, 2024 by Georgia Radcliffe
We want to make our CareApp Champions feel as important as we know they are! Introducing CareApp Champion Badges! A decorative badge that when applied, shows on a CareApp Champion's profile photo in CareApp. What is a CareApp Champion? - Click here to find out more. Can I apply a Badge to my own account? Yes, you can! Simply follow the steps below t
Group Profiles: Staff Guide
Published March 21st, 2025 by Georgia Radcliffe
What is a Group Profile? A Group Profile is a way to use Customer Profiles in CareApp so that Customers (clients) can connect with other friends on CareApp instead of family. It allows clients to share updates, engage, and interact with each other, within a safe and secure environment. Unlike individual Customer Profiles, Group Profiles typically wo
Care Provider: What is a CareApp Champion?
Published September 1st, 2022 by Georgia Radcliffe
What is a CareApp Champion? A CareApp Champion is like a Super User for CareApp in each community or facility. The role of a CareApp champion is to support and lead their community to effectively use CareApp. A CareApp Champion should have a Site Coordinator or Provider Administrator account to allow them to effectively manage CareApp. What do Care
How to log into my CareApp account
Published July 8th, 2022 by Georgia Radcliffe
Logging into your CareApp account is easy! All you will need is an "Active" CareApp account and a smart device (Android phone, iPhone, tablet, iPad, Laptop, or computer). What is an "Active" CareApp account? An active CareApp account is an account that has been successfully set up (The user has accepted their CareApp invitation and created a passwo
Recover Your CareApp Account|Password Reset
Published April 13th, 2022 by Georgia Radcliffe
Why reset a password? You can change your password for security reasons or reset it if you have forgotten it. What are the steps? Please select below whether you are currently using your web browser or mobile phone: App (Mobile) Changing a password on mobile can be done by following these steps: 1. From the mobile sign-in page, tap "Recover your acc
Activity ideas and downloadable resources
Published March 7th, 2025 by Georgia Radcliffe
We understand how busy life can get sometimes, which is why we want to make things a little easier for you and your team! We’ve put together a collection of printable fun and engaging activities to help support you and bring joy to your residents and clients. Below, you will find folders containing a variety of activities. If you have any questions
Care Provider: Re-activate a member's account
Published July 12th, 2022 by Georgia Radcliffe
If you are an Administrator on CareApp you can reactivate a member's account. When a member's account is deactivated they are no longer able to login to their account or have access to the media or data on their account. Follow the steps below to reactivate Team Member, Coordinator, or family accounts. Mobile Tap on the side menu represented by 3 l
Care Provider: Re-activate a Customer profile
Published July 8th, 2022 by Georgia Radcliffe
If you are a Provider Administrator or a Site Coordinator you can reactivate a Customer's profile at any time. When a Customer Profile is switched to inactive/ is deactivated it is no longer visible in the Active Customer list and the Family accounts connected to the inactive/ deactivated profile will no longer have access to it. If you would like t
Care Provider: How does CareApp work?
Published August 31st, 2022 by Georgia Radcliffe
We know that Beautiful Care happens every day, but much of this goes unseen and unrecognised. CareApp enables care providers to seamlessly capture and share beautiful care moments, providing families with a personalised and reassuring window into the care and wellbeing of their loved ones. CareApp brings to life and celebrates the smiles, the laught
Care Provider: Post a Wellbeing Check
Published July 12th, 2022 by Georgia Radcliffe
A Wellbeing Check is a quick and simple way to provide updates on a customer’s wellbeing. It takes just 10 seconds to complete and serves as a powerful tool for tracking and sharing updates. Wellbeing Checks can be used internally or shared with family, offering a reassuring window into their loved one’s day. This feature is managed in the backgroun
Joining CareApp: a guide for new staff
Published October 19th, 2022 by Georgia Radcliffe
Welcome to the Staff Training Guide where you can learn all about CareApp and your role in your CareApp community. First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au Please click the tab below that aligns with the CareApp role type. If you do not yet have an account on CareApp please r
Care Provider: Team member request access to a customer profile
Published October 19th, 2022 by Georgia Radcliffe
If you are Team Member on CareApp you may be assigned to a specific customer profiles. If you find yourself needing access to a customer profile that you are not assigned to, you can easily request access on your CareApp account. Please watch the short video below explaining how you can request access to a customer if they do not show up in your cus
Activities Library
Published March 2nd, 2023 by Georgia Radcliffe
Mastermind Monday activities library in CareApp is now a permanent feature! Find the activity library in your CareApp menu, browse the activity categories, and find an activity for your care recipients today! Follow along below to see the journey in screenshots.1. Find "Activities library" in your left-side menu. 2. Tap "Open Activity Libary". 3. B
Edit a Notice on CareApp
Published April 5th, 2023 by Georgia Radcliffe
If you have a Coordinator or Administrator account on CareApp you can edit a notice that has already been posted. Please see the guide below on how you can do this. Mobile 1. Log into a Coordinator or Administrator account on CareApp. 2. Tap on the notice you wish to edit. 3. Tap "Edit". 4. Choose "Edit" from the drop-down menu. 5. You will now be a
CareApp Training Video
Published February 9th, 2023 by Georgia Radcliffe
Want something live? Check out our weekly staff webinar calendar, and register today. Upcoming webinars - click here “Thanks for a great session! Can’t wait to start using CareApp” – Lifestyle Assistant
Care Provider: Turn media off on a customer profile | No photos and videos on a customer account
Published August 31st, 2022 by Georgia Radcliffe
If a family member or customer decides they do not want media (photos and videos) uploaded onto CareApp they can request media to be switched off. When media is switched off for a customer's account, CareApp will not allow photos and videos to be uploaded for this customer's account. Please see the example image below showing media not being allowed
How to report a comment
Published August 18th, 2022 by Georgia Radcliffe
To report a comment on CareApp: Tap on the three dots on a comment Tap "Report Comment" Write a reason for reporting the comment and tap "Report Comment" Once reported this comment will be flagged and an Administrator of this organisation will view and remove the comment if necessary.
Easy CareApp Onboard
Published October 25th, 2022 by Georgia Radcliffe
Hello! A very warm welcome to CareApp - we are thrilled to welcome you and your team onboard! First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au Please follow the below onboarding steps to get started with CareApp! Step 1 - Join your CareApp community Accept your CareApp invitation Con
Why does CareApp look different? - New CareApp branding
Published August 18th, 2022 by Georgia Radcliffe
From September 2022, new CareApp branding will be visible on CareApp Web and App. If your phone or device has not automatically updated, you can update this in the Apple App Store for iOS or the Google Play Store for Android. The new branding change will cause CareApp to look slightly different due to the colours and logo being changed. This change
Care Provider: Add a new Member to your community | Invite a staff Member to join CareApp
Published June 24th, 2022 by Georgia Radcliffe
CareApp Provider Administrators and Site Coordinators can add other members to join your CareApp community. Please click on the tab below that aligns with the device that you are using for CareApp.To add a staff member to join your CareApp community follow the steps below: Mobile/tablet 1. Navigate to the 'Side Menu' in the top left-hand corner of t
Care Provider: Create a Video Chat
Published July 8th, 2022 by Georgia Radcliffe
If you have a Team Member, Coordinator, or Administrator account on CareApp you can create a video chat for a Customer. Follow the steps below to create a Video Chat: Mobile Tap on the big +New button at the bottom of the screen. Choose 'Video Chat' from the menu. Select the customer you wish to create the video chat for. Tap 'Select Participants'.
Care Provider: Add a new Customer profile | New resident or client
Published July 8th, 2022 by Georgia Radcliffe
If you have a Provider Administrator or Site Coordinator account on CareApp you can add new Customer profiles to your CareApp community. Create Customer profiles for your care recipients so you are able to connect families to their profiles and create posts on CareApp for them. You can find all of your Customer profiles in the "Customer" tab on Care
Care Provider: Share a post with Family on CareApp
Published February 29th, 2024 by Georgia Radcliffe
If you have a Provider Administrator or Site Coordinator account on CareApp you can share posts (Photo, Note and Video) with Family accounts. If a post says “Tap to view and share” it has not yet been shared with Family. Once a post is shared with Family, the Family connected to the Customer profile of the post will receive a notification to let the
Care Provider: Edit a Post on CareApp
Published November 19th, 2024 by Georgia Radcliffe
We all change our minds sometimes, and the same applies when creating a post on CareApp. Perhaps you'd like to change the text, person tagged, or label once your post has been created? Now you can. CareApp now allows Team Members to edit their posts before they are shared with Family. Site Coordinators and Provider Administrators can edit any posts
Download Photos & Videos from CareApp | Save Photos & Videos on CareApp
Published July 8th, 2022 by Georgia Radcliffe
If you are a Provider Administrator on CareApp you will be able to download photos from CareApp. Other role types such as Site Coordinator, Team Member, Family, and Customer accounts are subject to organisational settings. If you find you are not able to save photos off of CareApp please check with your care community. Please click on the tab below
Share Content With Other Apps
Published March 3rd, 2023 by Georgia Radcliffe
We want to help you reach a wider circle with the beautiful content you create, so we've introduced the ability to share content with other apps. You can share CareApp posts on social media platforms, other apps or display a post on your website! Sharing content is as easy as navigating to the content, tapping the 'share' button, then selecting 'wit
Care Provider: How Does Comment Approval Work?
Published August 18th, 2022 by Georgia Radcliffe
Comment Moderation Update After the comment moderation update on the 12 September 2022 comments no longer need to be approved by an Administrator or Coordinator unless they are reported. Once a comment is reported it will appear in the notification tab for an Administrator and Coordinator to be reviewed and removed if necessary. The below image is a
Care Provider: Post a Video
Published July 12th, 2022 by Georgia Radcliffe
If you are a Team Member, Coordinator or Administrator on CareApp you can post videos for customers. A video is a wonderful way to share the joy of any occasion, or activity or create a window into the daily life of the customer. A video post can be up to 90 seconds long. To create a video post follow the steps below: Mobile Tap on the big +New butt
CareApp Data Export
Published October 27th, 2022 by Georgia Radcliffe
Provider Administrators have access to the "Data Export" tab where they can easily export reports on Customer Statistics, Staff Statistics, Content Statistics and Feedback for any period and any site. Export a report on the Data Export 1. Log into a Provider Administrator account on CareApp web at https://app.careapp.com.au/auth 2. Select "Data Expo
Change the email address on your CareApp account
Published July 8th, 2022 by Georgia Radcliffe
If you have a CareApp account you can change the email address attached to your account. What does this mean? The email address that is attached to your CareApp account is where you will receive any email notifications from CareApp. It is the email you use to log in to your account, and if you ever need to do a password reset you will receive an imp
Care Provider: Deactivate a Members account
Published July 12th, 2022 by Georgia Radcliffe
If you are a Provider Administrator or a Site Coordinator on CareApp you can deactivate a member's account. You may need to deactivate a member's account if the staff member is no longer part of your organisation. Follow the steps below to deactivate a member account: Mobile Tap on the side menu represented by 3 lines in the top left of your screen.
Care Provider: Memorialise a Customer profile - Archive Customer and send slide show
Published July 8th, 2022 by Georgia Radcliffe
What is memorialisation on CareApp? Memorialisation on CareApp is a beautiful way to conclude a family's time on CareApp after the passing of their loved one. Once a Customer profile is memorialised on CareApp, families will be sent a custom photo slide show created by a Provider Administrator or Site Coordinator account on CareApp. The photos, text
Care Provider: Post a Link to a Customer profile
Published July 12th, 2022 by Georgia Radcliffe
If you are a Site Coordinator or a Provider Administrator on CareApp you can post links to Customer profiles. You may want to share a link to a drop box or an online resource. To share a link on CareApp follow the steps below: Mobile Tap on the +New menu at the bottom of the home screen. Choose 'Link' from the menu. Tap 'Select a person'. Choose the
Care Provider: Post a question on CareApp
Published July 12th, 2022 by Georgia Radcliffe
If you are a Coordinator or Administrator on CareApp you can post a question. Follow the steps below to post a question: Mobile Tap on the +New button at the bottom of the home page. Choose 'Question' from the menu. Select the user groups you would like to ask the question. Tap 'Save'. Choose what type of question you would like to create. Enter in
Answer a Video Chat on CareApp
Published March 3rd, 2023 by Georgia Radcliffe
If you have a CareApp account you may be invited to join a Video Chat with your loved one. A video chat is CareApp's answer to video calls or video meetings. When a member invites you to a CareApp Video Chat you will receive a notification on your device.Please see the below screenshot showing a CareApp notification of a Video Chat. Once you tap int
How to change your notification preferences on CareApp | Turn notifications off
Published October 11th, 2022 by Georgia Radcliffe
If you have a CareApp account, you are able to change your notification preferences in CareApp. Please see the below guide on changing your Notification preferences. Mobile 1. Tap on 'Settings' in the left side menu. 2. Tap on 'Notifications'. 3. Change the notifications to suit your needs. Green means the setting is on and grey means off. 4. Tap sa
Care Provider: Post a Document
Published July 12th, 2022 by Georgia Radcliffe
If you are a Coordinator or Administrator on CareApp you can add documents to customer's profiles. This can be anything such as doctor's notes, meal plans, diet requirements, scans, etc. To add a document follow the steps below: Mobile Tap on the +New menu at the bottom of the home screen. Choose 'Document' from the menu. Tap 'Select a person'. Cho
Change the CareApp community you are logged into
Published June 29th, 2022 by Georgia Radcliffe
If you have a CareApp account with multiple CareApp communities you can easily change between them in CareApp. This allows you to have easy access when changing between sites to create posts or to manage multiple care teams. Follow the steps outlined below to change the CareApp community you are logged into. Please click on the tab that aligns with
Care Provider: Promoting CareApp to Staff
Published January 30th, 2025 by Georgia Radcliffe
Promoting CareApp to Staff We’ve got you covered when it comes to promoting CareApp to Staff! Use the resources below to help educate your team, share important information, and spread the word about the benefits of CareApp. These tools are designed to make it easy for you to get everyone on board and confident in using CareApp. Staff Announcement T
Download CareApp on my phone or tablet
Published July 8th, 2022 by Georgia Radcliffe
To use CareApp on your phone or tablet you must download the App from the App Store. CareApp is free and easy to download. To download CareApp on your phone or tablet please follow the steps below. Click on the tab below that aligns with what type of device you have: Apple iPhone & iPad If you have an iPhone or iPad follow the instructions below
Insights dashboard | View Insights as a Site Coordinator and Provider Administrator
Published February 2nd, 2024 by Georgia Radcliffe
Insights into your Site or Provider activity is available on CareApp-Web for Site Coordinators and Provider Administrators. Simply log into your CareApp account at careapp.com.au and click on the “Insights” tab from the menu. Site Coordinator A Site Coordinator can easily see an overview of all activities on CareApp for the site they are connected
Care Provider: Share a link to your community using Notice posts
Published November 11th, 2024 by Georgia Radcliffe
Sharing links through CareApp Notices is a simple and effective way to keep your community informed. Whether you're posting about upcoming events, training opportunities, resources, or feedback forms, adding links to your Notices makes it easy for everyone to access online information. When creating or editing a Notice simply paste your link into t
Scheduling Shifts On CareApp
Published November 8th, 2022 by Georgia Radcliffe
CareApp can be used to Schedule shifts by using the Messages and Notice feature. Please click on the options below to see the ways you can use CareApp to schedule shifts. Group Message The CareApp Messages feature can be used to schedule shifts. Simply create a group message with your team and post a document or link containing your schedule. Your t
Leave feedback on CareApp
Published July 13th, 2022 by Georgia Radcliffe
If you have a CareApp account you can leave feedback at any time. You can give feedback on anything you like including, ideas, requests, or giving thanks to your wonderful care teams. This feedback can be viewed by the Site Coordinators and Provider Administrators of the CareApp community. If you would like to see how to send some feedback please cl
Care Provider: Send direct Messages to your care team using CareApp
Published July 12th, 2022 by Georgia Radcliffe
Message your team on CareApp using the direct messaging feature on CareApp. With Messages, you are able to create group messages and one-on-one messages between Team Members, Site Coordinator and Provider Administrator accounts in your community. Please note, This feature is an organisational setting. It will only appear if your organisation has thi
Care Provider: Invite a Customer to join their CareApp community - Resident and Client login account
Published October 19th, 2022 by Georgia Radcliffe
Your care recipients can join CareApp too! They can be added to their own profile to view their posts and community and can also join other member's communities. Simply invite them as a "Customer" role via their profile to set up their account. Join their own community Follow the steps below to invite a care recipient to view their own profile: Log
Care Provider: What is the 'About' page and where to find it
Published August 31st, 2022 by Georgia Radcliffe
The 'About' page is a page on your CareApp that shows the 'Version' of CareApp you have downloaded on your device and the 'Build Number'. If you contact CareApp customer support it is likely that you will be asked for a screenshot of this page. How do I navigate to the 'About' page? Tap the three lines at the top left of the home screen to access th
Sort customer list by last activity
Published May 5th, 2023 by Georgia Radcliffe
If you have a Team member, Coordinator or Administrator account on CareApp you will be able to sort your customer list by last activity. Simply tap on the “Customer” tab to view your customer list - here all of your customer profiles will be listed in alphabetical order according to their last name. Under each customer name, you will have a reminder
Care Provider: How to share a post to family
Published August 23rd, 2022 by Georgia Radcliffe
If you have a Coordinator or Administrator account on CareApp you can share posts with family. If you create the post you will be able to tick the 'Share to family' box while creating the post. Please see the example image below. If you would like to share a post that has been made by another member's account or was not shared during the creation of
How to accept a CareApp invitation and create an account
Published January 4th, 2024 by Georgia Radcliffe
To join CareApp you first need to be invited by your care provider. 1. Receive an invitation to CareApp Your invitation will be sent to your email address. Don't forget to check your inbox and spam/junk folders if you can't immediately see your invitation to CareApp. Your invitation will be from CareApp and will look very similar to the example belo
CareApp For Facilities Video
Published March 9th, 2023 by Georgia Radcliffe
Receiving a Memorial Video once a Customer Profile has been Memorialised - What do families see?
Published March 23rd, 2023 by Georgia Radcliffe
When a customer profile has been memorialised, families connected to the profile will receive an email containing a photo slide show. Please see an example email below. Once a family member clicks on "View video", the memorial video will either (depending on your web browser) automatically download onto their device where they are able to keep it an
Care Providers: Share posts with family on CareApp
Published August 31st, 2022 by Georgia Radcliffe
Sharing posts with Family plays a crucial role in your experience on CareApp. The more Families who receive posts on CareApp, the more positive feedback you will receive! CareApp has a very simple, yet effective way of making sure every post is moderated before being shared with family - It all has to do with CareApp role types. All posts must be "S
Change the name on your CareApp account
Published March 24th, 2023 by Georgia Radcliffe
If you would like to change the name on your CareApp account follow the step-by-step guide below. Mobile & tablet 1. Log into your CareApp account on the mobile/tablet app. 2. Once in CareApp, tap on the 3 lines in the top left-hand corner to access the side menu. 3. Tap on "Settings" from the menu. 4. Edit your Name. 5. Tap "Update". Success Yo
Care Provider: Send Notices To Multiple CareApp Communities At Once | Multi Org Notice
Published November 8th, 2022 by Georgia Radcliffe
If you are an Administrator or Coordinator in multiple CareApp communities you can send a notice to multiple CareApp communities at one time. Please follow the steps below to send a notice today. 1. Log in to an Administrator or Coordinator account.2. Tap on the +New menu. 3. Choose "Notice" from the menu. 4. Fill in the title and description for th
Care Provider: Remove family or a member from a customer's community
Published July 12th, 2022 by Georgia Radcliffe
If you are an Administrator or Coordinator on CareApp you can remove family and/or other members from a customer's community. Follow the steps below to remove a member from a customer's community: Web Click on the 'Customer' tab in the left side menu. Find the customer's account by scrolling down the customer list or searching for their name in the
How to add Labels to posts on CareApp
Published February 23rd, 2023 by Georgia Radcliffe
When you create a Photo, Video, or Note post on CareApp you will select a "Label". Labels are found on the create page when creating a post. Please see the below screenshot for reference. Labels are used to track goals and activities on CareApp. You can track these on the "statistics" tab in a Coordinator or Administrator account under "content tags
Delete CareApp | Uninstall CareApp From Your Device
Published October 27th, 2022 by Georgia Radcliffe
If you wish to delete CareApp or uninstall CareApp from your device please follow the steps below. iPhone | iPad 1. On the home screen tap and hold on CareApp. 2. A menu should appear, tap "Remove App" (See below image for reference) 3. It will ask you if you would like to remove the app. Tap "Delete App" (See image below for reference) 4. Tap "Dele
Care Provider: Change a member's role type on CareApp
Published July 7th, 2022 by Georgia Radcliffe
If you are an Administrator on CareApp you can change a member's role type. Each role type on CareApp has different access levels and different features. The different role types are outined below: Internal accounts Administrator - The highest level of access/ all CareApp features Coordinator - High level of access/ most CareApp features Team member
Care Provider: Change the name on your Message group
Published July 13th, 2022 by Georgia Radcliffe
If you are the creator of a message group or are an Administrator or Coordinator you can change the name of your message group. Mobile Tap on the Messages tab at the bottom right of the screen. Choose the message group from the list. Tap on the name of the message group at the top of the window. Write the name of the message group. Tap save. See ima
Care Provider: Post a Photo
Published July 6th, 2022 by Georgia Radcliffe
What does a photo post look like on CareApp? The most popular post to make on CareApp is the photo post. As the saying goes “A picture is worth 1,000 words”. A photo shared on CareApp with family can really give families peace of mind about their loved one's wellbeing and care. Please see the example screenshot of a photo post below. Who can post a
CareApp for families
Published November 28th, 2022 by Georgia Radcliffe
Get Connected by CareApp We know that beautiful care moments happen everyday. CareApp enables care providers to seamlessly capture and share beautiful care moments, providing families with a personalised and reassuring window into the care and wellbeing of their loved ones. CareApp connects families through photos, videos, events, newsletters, noti
Family: First time on CareApp introduction & walk through
Published December 15th, 2022 by Georgia Radcliffe
Hello! A very warm welcome to CareApp - we are thrilled to welcome you to our CareApp community! In this article, we will walk you through step by step, creating your CareApp account, what to do if you can't log in and how to find updates on your loved one on CareApp. Please follow the below steps to get started with CareApp! Creating your account H
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