Hello! A very warm welcome to CareApp - we are thrilled to welcome you to our CareApp community!

In this article, we will walk you through step by step, creating your CareApp account, what to do if you can't log in and how to find updates on your loved one on CareApp.

Please follow the below steps to get started with CareApp!

Creating your account

How to get an account?
You will need to receive an invitation to create your CareApp account.

Your care community may have already sent you an invitation - Please check your email inbox and spam/junk folder for an invitation to CareApp.

If you do not yet have an invitation, you will need to request one. Please do this by contacting your care providers or filling out the join CareApp form on CareApps website (Click here to view) for assistance in getting your CareApp account.

What will your invitation look like?

A CareApp Invitation will be sent from hello@careapp.com.au, with a large orange button titled "Accept Invitation to CareApp". Below is an example screenshot of an invitation to the care facility "We Care".

How to accept the invitation?

To accept an invitation click on the "Accept invitation to CareApp" button on the email invitation.
Follow the prompts to create your password for your account. Your password will need to fit the password criteria to be accepted.

Please note, your password needs to be longer than 8 characters, have a Capital letter, a number like 4, and a special symbol like $

An example password would be: Winter@99

Now log in!

Once you have accepted your CareApp invitation and created your password for your account you will be able to log into CareApp on any device you like!

Phone & tablet

To log in on a phone or tablet you will need to get the CareApp App from the App Store. Follow the instructions below to download CareApp.

Log into CareApp on the computer

You are also able to log into your CareApp account on a computer! Simply go to careapp.com.au and click the log-in button at the top right of the page. Please see the image below for reference.

Otherwise, click here to take you directly to the log in page. See below for reference.

To log in, enter your email address in the top text box and your password in the bottom text box and click "Login".


Having trouble logging in?

If you are having trouble logging into CareApp:

1. Check your email address is correct.
2. Click the eye icon in the password text box so that you are able to see what you have written.
3. Retry your password.
   
   

If you are still not able to log in please reset your password. Click here to see a guide on resetting your password.

Navigate CareApp!

Home page

Once you log in you will land on the home screen. Your home screen should look similar to the example screenshot below.

The home page is where you will spend most of your time on CareApp. You will be able to see any new posts that have been shared such as Notices, Notes, photos, wellbeing checks, videos, etc.

To return to the home page simply tap on the "Home" tab at the bottom left of your screen.

At the top of your home screen will be a "Pinned notices" section. This is  Tap on the notices at the top of your home screen to see updates from your care community.

Scroll down the home page to see posts made about your loved one.

Tap each post to see more information on the post and comments.

Communities tab

Tap the communities tab to see your loved one's profile/s
Please see the example screenshot below for reference.

Tap on your loved one's name.
In their profile, you can see the "Feed". The feed will show all of the posts made for your loved one.

Tap the "communities" tab to see your loved one's care community. This will include staff and family accounts attached to your loved one's profile.

If your community allows families to invite other families you will see a "Add to Community" button. Click here to see a guide on inviting other family members to your loved one's community.

Tap the "Files" tab to see any documents or links that have been added to your loved one's profile.

Notifications tab

Tap on the bell icon located at the top of the screen to access your notifications.
You will receive notifications when there are new updates, comments, and posts created in your CareApp.

Visit the notifications tab to keep up to date with all of the activity in your CareApp account.

The New Menu

Tap on the "New" menu to invite family members to join your community and leave feedback.

Click here to see a guide on inviting other family members to your loved one's community.

Click here to see a guide on sending feedback.

The Side Menu

Tap on the Side Menu to see your account information, leave feedback and get help. This will be located on the left corner of your screen, represented as 3 lines.
At the top of the left side menu, you will see your name, account type (Family), and CareApp community that you are logged into.

If you have multiple CareApp communities you can switch between them here. Please click here to see a guide on switching between the CareApp communities.

Tap "Leave feedback" to send your feedback to your care community Administrators.

Tap "Settings" to access your account settings. Here you can change your name, password, and email address on your CareApp accounts. You can also add a phone number and customize your notifications.Next in the Side Menu is the "Help" button. If you ever have any issues with CareApp tap the "Help button to find support guides and to request support from the CareApp team - our Australian-based customer team is here to help!
And of course, there is also the "Sign Out" button. Click here to sign out of your CareApp account.
This brings us to the end of our walk-through guide. Please feel free to email the CareApp team at hello@careapp.com.aua for support or contact your care community for more information and support.