Care Provider: Re-activate a Customer profile
Written by Georgia Radcliffe
Updated at August 8th, 2024
If you are a Provider Administrator or a Site Coordinator you can reactivate a Customer's profile at any time.
When a Customer Profile is switched to inactive/ is deactivated it is no longer visible in the Active Customer list and the Family accounts connected to the inactive/ deactivated profile will no longer have access to it.
If you would like to reactivate the profile/ switch it to "Active" follow the steps below.
Web
On CareApp web go to the 'Customer' tab in the left side menu.
Switch the 'Active only' toggle to OFF (grey)
You will now be able to see all Customer profiles including those that have been deactivated/ switched to inactive.
Click on the Customer you wish to re-activate.
Click on 'Edit' at the top right of the Customer profile.
Go to the 'Settings' tab.
Switch the 'Customer Active' ON (Green) to re-activate the profile.
Click 'Save' - this Customer profile will now be set to "Active" and will be visible in the Customer list.
Mobile
This feature is not currently available on CareApp mobile. Please log in to CareApp web to complete this task.
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