Hello! Thank you so much for your inquiry. We would like to welcome you to CareApp!

We know that you may have some questions about CareApp! This guide has been created with the purpose of answering some of your questions. Please take a look at the information and videos below.

Please do not hesitate to send us any additional questions you might have. Reach us any time via: hello@careapp.com.au

What is CareApp?

CareApp is a communication and engagement app for aged care and care providers. CareApp connects care teams and provides families with peace of mind through updates on their loved ones, facilitated through CareApp.

How much does CareApp cost?

CareApp costs about the same as a cup of coffee per month depending on the structure and size of your community. Please send us a message at hello@careapp.com.au to request a quote for your care community.

How do I implement CareApp?

CareApp implementation is a quick and easy process. To set up your CareApp community we will ask you for some basic information to set up your first accounts and profiles.

Once your CareApp community has been created you will receive an email invitation inviting you to join your community. You will need to follow the instructions in the email to create a login for your CareApp account.

From here you can follow our Easy Onboarding guide which will guide you through CareApp.

We are here to help you along every step of the way! If you have any questions or issues, simply send us a message at hello@careapp.com.au and we will be very happy to support you.

How does CareApp work?

Once your care team has a CareApp community and accounts set up they will be able to create many different types of posts on CareApp to communicate and document the care and wellbeing of your care recipient.

You can use CareApp to share information, communicate with your care community, and store files and documentation.

Each member will create an account with their own login. There are different types of accounts that have different levels of access. 

Administrator, Coordinator, and Team Member accounts can create posts on CareApp. 

Family accounts can receive shared posts, comment and heart react posts but are not able to create posts of their own. It is completely up to you, who you would like to have and what account.

Please click here to see an article on CareApps account role types.

What does CareApp look/feel like?

CareApp is very intuitive and easy to use. You may be interested in seeing how CareApp looks and feels. Please see the video run-through of CareApp below.

Please note the video shows CareApp from the viewpoint of an Administrator account which is the highest access level account. Every member role type has a slightly different view of CareApp.

What types of posts can you create on CareApp?

CareApp has many different types of posts you can create for all different purposes.

Please see below for a breakdown of the top 3 posts you can look forward to creating on CareApp.

Photo post

The most popular post to make on CareApp is the photo post.

As the saying goes “a picture is worth 1,000 words”. A photo shared on CareApp can really give families peace of mind about their loved one's wellbeing and care.

Click here to see a guide on creating photo posts.

Example of use: You can create a photo post for any reason you like! Simply take some snapshots throughout the day when your care recipient is enjoying activities, with visitors, eating, exercising, relaxing, shopping, getting a haircut, etc.

Please see the below example of what a picture looks like on CareApp.

Note post

With a Note, you can create an update on a customer without using media. A Note is exactly how it sounds, it is a written/typed message that is posted to your community to communicate information or to create an update.

Example of use: You can use notes to share any kind of information you like. Share information on the health, wellbeing, daily activity, and documentation on your care recipient. This can be a great way to document goals or what is happening in their day.

Please click here to see a guide on posting a note.

Please see the below example of what a note looks like on CareApp.

Wellbeing Check

A Wellbeing Check is a very quick and easy way to provide updates on your care recipient(s).

It only takes 10 seconds to do and it is an extremely powerful way to create updates on the wellbeing of a care recipient.

A Wellbeing Check can be used to check in and communicate how the care recipient is doing and what is happening in their day.

Please click here to see a guide on creating a wellbeing check.

Please see the below example of what a Wellbeing Check looks like on CareApp.

Thank you very much for your time. Please let us know if you have any questions or would like to go ahead with CareApp.

Please reach out to us via: hello@careapp.com.au