Care Provider: Deactivate a Members account
Written by Georgia Radcliffe
Updated at April 3rd, 2024
If you are a Provider Administrator or a Site Coordinator on CareApp you can deactivate a member's account.
You may need to deactivate a member's account if the staff member is no longer part of your organisation.
Follow the steps below to deactivate a member account:
Mobile
- Tap on the side menu represented by 3 lines in the top left of your screen.
- Tap on 'Members' from the menu.
- Select the member from the list that you wish to deactivate.
- Click on the 'Account enabled' switch - when the switch is Grey it means the account is disabled/deactivated
You can switch the account back on at any time by returning to the member's account and switching the "Account active" switch.
Web
- Click on the 'Members' tab in the left side menu.
- Find the member in the list that you wish to deactivate. Scroll down the list or search for their name in the 'Filter' search bar.
- Click on their profile.
- Click on the 'Account enabled' switch. Grey means disabled and teal means enabled.
- Press 'Save'.
