Invitation Expired? Here’s How to Get a New One
Written by Georgia Radcliffe
Updated at July 30th, 2025
⏰ What Happens If My Invitation Expires?
When you’re invited to join CareApp, you’ll have 28 days to accept your invitation. During that time, you’ll receive weekly reminder emails to notify you it’s still pending.
If the 28 days pass and the invitation expires — no stress! Your provider or the CareApp support team can easily send you a new one.
To request a new invitation, simply:
- Speak to the staff on site at your care provider, or
- Get in touch with our friendly support team at hello@careapp.com.au
Once the new invitation has been sent, you’ll have another 28 days to accept it.
👇 See below for a step-by-step guide on how to accept your invite.
How to accept a CareApp invitation and create an account
To join CareApp you first need to be invited by your care provider.
1. Receive an invitation to CareApp
Your invitation will be sent to your email address. Don't forget to check your inbox and spam/junk folders if you can't immediately see your invitation to CareApp.
Your invitation will be from CareApp and will look very similar to the example below.
If you have not yet received an email invitation to CareApp please see the Connect with a loved-one page (for family) on the CareApp website here or ask your team on-site.
2. Accept the Invitation
Click the “Accept invitation to CareApp” button on the email invitation.
3. Create an account
Click “Create Account” if you are creating a new CareApp account.
If you have an existing account click “Sign In With Existing Account”.
4. Create your Password
Enter your First and Last Name and create a password - you will need to enter the password twice to ensure there are no mistakes.
5. Complete the Account Signup
Once you have filled in your password and created your account, you just need to Complete the Signup of your account.
Click “Complete Signup” to activate your account.
Congratulations! You now have a CareApp account!
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Please see the short video below on how you can accept a CareApp invitation and download the app.
