Guide for CareApp Champions
Learn how to become a successful CareApp Champion and effectively support your community members with this comprehensive guide.
Written by Georgia Radcliffe
Updated at July 31st, 2026
đWelcome to the CareApp Champion Guide
If youâre reading this guide, youâre likely someone who has been nominated to help lead CareApp within your site or service.
CareApp Champions play an important role in helping teams feel confident, supported, and excited about using CareApp to strengthen connections with families.
You donât need to be a technology expert, and you wonât be expected to do this alone. Your role is to help guide your team, encourage participation, and work alongside our CareApp team throughout implementation and beyond.
The most successful Champions are people who are enthusiastic about connecting with families, enjoy sharing everyday moments, and love helping their teams succeed.
The Difference Youâll Make
Great CareApp communities are built by people.
Your role helps make sure:
đ Families feel connected to the everyday moments that matter.
đ¸ Staff feel encouraged to share the amazing work they do.
đ¤ Teams feel confident using CareApp as part of their daily routine.
đą CareApp continues to grow and create value long after launch.
Your Role as a CareApp Champion
As a CareApp Champion, youâre the link between your team and CareApp. Youâll work closely with our team during implementation and continue supporting your community as CareApp becomes part of everyday practice.
You wonât be doing this alone â our CareApp team will guide you every step of the way.
Getting Ready for Launch đ
Before your community goes live, youâll work alongside our team to help prepare your site and your team for success.
Your CareApp team will handle the setup of your community. Your role is to help us by:
â Providing customer/resident information and staff details.
â Helping coordinate staff access and devices.
â Joining Champion training sessions.
â Encouraging your team to get involved and start exploring CareApp.
â Helping your team feel confident before families are invited.
Growing Your CareApp Communityđ§Ą
Launching CareApp is just the beginning. After Go-Live, youâll continue helping your team get the most out of CareApp and build meaningful connections with families.
Your role is to help CareApp become part of everyday practice by:
â Encouraging staff to share updates and celebrate everyday moments.
â Supporting new team members as they join your CareApp community.
â Helping staff feel confident and excited about using CareApp.
â Celebrating great posts and family engagement.
â Sharing feedback, ideas, and successes with the CareApp team.
Champion Tips for Success
Champion Tips for Success
Lead By Example
The easiest way to encourage your team is to start using CareApp yourself. Sharing everyday moments helps show your team how simple and meaningful CareApp can be.
Make it a Team Effort
CareApp works best when everyone contributes. Champions help create excitement, but the whole team helps bring the community to life.
Celebrate the Everyday Moments
The most meaningful posts are often the simple ones:
- A special activity.
- A favourite meal.
- A beautiful interaction.
- A moment of connection.
Ask for Support
You are never expected to do this alone. Our CareApp team is here to support you throughout your journey.
Champion Tools & Responsibilities
Champion Tools & Responsibilities
Once your CareApp community is set up, Champions have access to tools that help them support their teams and keep their community thriving.
Managing Your CareApp Community
Managing Staff Access
Champions can help ensure the right team members have access to CareApp.
This includes:
- Confirming staff profiles are accurate.
- Supporting new staff members joining CareApp.
- Helping team members understand their access and role.
Managing Customer/Resident Profiles
Accurate profiles help ensure posts and updates reach the right families.
Champions can help by:
- Checking customer/resident information is up to date.
- Ensuring connected family members are linked correctly.
- Letting the CareApp team know when updates are needed.
Encouraging Family Connections
Families are at the heart of CareApp.
Champions can help improve engagement by:
- Encouraging families to join CareApp.
- Supporting families who need help getting connected.
- Helping staff understand the value of sharing updates.
Using Insights to Grow Engagement
The Insights tab helps your team understand how your community is engaging with CareApp.
Champions can use Insights to:
- Monitor posting activity.
- Celebrate team participation.
- Identify opportunities to encourage more engagement.
- Share successes with their team.
Your Champion Checklist
Your Champion Checklist
Getting Started
â Accept your CareApp invitation.
â Complete training.
â Explore your CareApp community.
â Introduce CareApp to your team.
â Start sharing updates.
Keeping CareApp Successful
â Encourage regular posting.
â Support new staff members.
â Help families stay connected.
â Celebrate team successes.
â Share feedback with CareApp.
Thank You for Being a CareApp Champion
Our experience has shown that sites with engaged CareApp Champions often achieve stronger staff participation, smoother implementation, and higher family engagementâcreating a more connected experience for everyone.
Thank you for helping your team share the moments that matter.
