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Inviting family members to CareApp keeps them informed, reassured and connected to their loved one's care. Who can invite family...
June 24th, 2022 6725 views 2 likes
If you are the creator of a message group on CareApp or are a Site Coordinator or Provider Administrator you can add...
July 4th, 2022 2596 views 0 likes
If you are an Administrator on CareApp you can reactivate a member's account. When a member's account is deactivated they...
July 12th, 2022 2606 views 0 likes
If you have a Team Member, Coordinator, or Administrator account on CareApp you can create a video chat for a...
July 8th, 2022 2961 views 1 likes
Archiving a Customer Profile with a slideshow on CareApp is a beautiful way to conclude a family’s time with us after...
July 8th, 2022 5285 views 1 likes
If you are a Team Member, Site Coordinator, or Administrator on CareApp, you can post videos for customers. A video...
July 12th, 2022 2601 views 0 likes
CareApp makes it easy to keep important documents organised and accessible. This guide will show you how to add a...
July 12th, 2022 3052 views 0 likes
If you are a Site Coordinator or a Provider Administrator on CareApp you can post links to Customer profiles. You...
July 12th, 2022 2778 views 0 likes
👋 Want to reach your whole community in one post? You’re in the right place—welcome to Notices! Notices are one...
July 12th, 2022 5354 views 2 likes
If you are a Coordinator or Administrator on CareApp you can post a question. Follow the steps below to post...
July 12th, 2022 2633 views 0 likes
If you are a Site Coordinator or Provider Administrator on CareApp, you can easily update a Customer’s profile picture.Follow the simple...
July 12th, 2022 3893 views 1 likes
👋 How Do I Log Into My CareApp Account? Logging in is quick and easy — you’ll just need: An...
July 8th, 2022 9194 views 7 likes
Who Can Archive a Profile? Users with Provider Administrator or Site Coordinator access. What Happens When You Archive a Profile?...
July 8th, 2022 4523 views 3 likes
If you are a Provider Administrator or Site Coordinator, you can restore an archived Customer profile at any time.This will reactivate...
July 8th, 2022 3401 views 2 likes
As an Administrator, you can change a user's role in CareApp . Each role provides different levels of access...
July 7th, 2022 2796 views 0 likes
Need to update the email address on your CareApp account? Your email address is how you log in, receive notifications,...
July 8th, 2022 3855 views 3 likes
Seeing who is connected to a participant's care is simple. If you have a Provider Administrator, Site Coordinator,...
June 29th, 2022 3608 views 0 likes
As an Administrator or Coordinator on CareApp, you can remove family members or other members from a customer’s community. Follow...
July 12th, 2022 2938 views 3 likes
Want to change the name of a staff group chat? Messages is a staff-only tool for quick 1:1 and group...
July 13th, 2022 2455 views 0 likes
Send a CareApp Notice to Multiple Sites You can easily post a notice to multiple sites at once—perfect for sharing...
November 8th, 2022 2035 views 0 likes
Want something live? Check out our weekly staff webinar calendar, and register today. Upcoming webinars - click here “Thanks...
February 9th, 2023 2650 views 0 likes
Users with Administrator or Coordinator access can update or remove the Date of Birth from a customer profile using CareApp...
April 12th, 2023 2511 views 1 likes
CareApp uses role types to control what each user can see and do in relation to Customer profiles and app...
August 31st, 2022 4828 views 0 likes
A Note is a really great way to update your Customer's Community on the support and wellbeing of your Customer....
August 18th, 2023 2219 views 0 likes
Sharing links through CareApp Notices is a simple and effective way to keep your community informed. Whether you're posting about...
November 11th, 2024 1318 views 0 likes
Can I delete a photo from CareApp? Site Coordinators and Provider Administrators can easily remove a post (including photos, notes,...
June 24th, 2025 888 views 0 likes
👋 Are you looking to manage files on CareApp? CareApp makes it simple to securely store, share, and manage important...
July 1st, 2025 1029 views 0 likes
⏳ How Invitation Expiry Works When a CareApp invitation isn’t accepted within 28 days, it will expire. If someone tries...
July 1st, 2025 879 views 0 likes
Sharing Posts with Family CareApp's moderation feature lets your team post freely while giving Coordinators and Administrators the ability to...
August 23rd, 2022 2930 views 0 likes
When a comment is reported in your CareApp community, it will appear in the notifications tab of Administrator and Coordinator...
August 18th, 2022 1136 views 0 likes
Comment Moderation Update After the comment moderation update on the 12 September 2022 comments no longer need to be approved...
August 18th, 2022 2664 views 0 likes
CareApp lets you communicate quickly and easily with your care team using direct messages. You can send: One‑to‑one messages Group...
July 12th, 2022 3101 views 0 likes
If you are a Provider Administrator or Site Coordinator in CareApp, you can deactivate a member’s account when they are...
July 12th, 2022 3326 views 0 likes
If a family member or customer requests it, you can turn off media uploads for their account.This means photos and videos...
August 31st, 2022 3691 views 2 likes
CareApp makes it easy to keep your team informed and organised by sharing shift schedules directly within the platform. Whether...
November 8th, 2022 2886 views 0 likes
👋 Would you like to edit a resident's or a client's details on CareApp? Editing customer details is easy! You...
February 24th, 2026 343 views 0 likes
Your posts are a family's window into the life and care of someone they love — reducing anxiety, building trust,...
July 14th, 2026 83 views 0 likes
👋 Want to share a photo post with multiple families at once? Create a Group Post! Group Posts are a...
August 5th, 2026 13 views 0 likes