Care Provider: Group Posts On CareApp

Use Group Posts to easily share moments with more of your community in one go.

Group Posts are a wonderful way to share one moment with many families at once

Instead of posting separately for each resident or client, a Group Post lets you tag multiple profiles in one go — so all of their connected families receive it at the same time. One great moment, shared with everyone it belongs to, with half the effort.

They're perfect for:

Group activities and outings
Events where multiple residents or clients were involved
Shared moments you want multiple families to see

How to Create a Group Post

Creating a Group Post is just like creating a normal photo post — with one simple difference: when you get to the step where you tag your customer profiles, tag everyone you'd like to include.

Tip: There are two easy ways to tag multiple profiles:

Individually — select each resident or client profile one by one from the customer profile list
Using a Customer List — if you have a pre-made Customer List (like Choir Group or West Wing), just select it, and all the profiles in that group are tagged at once. Learn how to create a Customer List

How to Post a Photo

Care Provider: Post a Photo

A photo post is the most common way to share updates on CareApp. Sharing photos with families can be more reassuring of their loved one's wellbeing than a written update.

Administrators, Coordinators and Team Members can all create photo posts.

If your care provider has enabled it, family members can also post photos.

Mobile

Step-by-Step Instructions

Tap + New at the bottom of the screen.
Select Photo.
Tap Select People and choose the participant. Use the search bar to filter, or select multiple people if needed and tap Done.
Tap Take Photo to use your camera, or Upload from Gallery to choose an existing image.
Add a brief caption in the text box.
If you are an Administrator or Coordinator, choose whether to share the post with family. If you are a Team Member, your post will go to a manager for review before families can see it.
Select the relevant labels for the photo.
Tap Send in the top right corner.

Delete

Web

Click the + New button in the left menu and select Photo.
Click Select People or Select List and find the customer you'd like to post for.
Scroll through the list or use the Filter search bar. You can tag more than one customer in a single post. To find out more about lists see our guide here How to Create and Manage Customer Lists
Once you've selected everyone, click Done.
Click Attach Images, select your photos from your files and click Open.
A preview of each photo will appear on the create page.
Write a caption in the comment box.
If you're an Administrator or Coordinator, choose whether to Share with Family.
If you're a Team Member, your post will be reviewed and approved before families can see it.
Select a label that best describes what's happening in the photo.
Click Publish.

Delete

Once posted, the photo will be visible to all Administrators, Coordinators and Team Members connected to the participant's profile. If these Photos are shared with family, they will see it as soon as it is published.

Learn more about sharing with family

👋 Want to share a photo post with multiple families at once? Create a Group Post!

How to Create a Group Post

How to Post a Photo

Care Provider: Post a Photo

Mobile

Step-by-Step Instructions

Web

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