Care Provider: Post a Video
Written by Georgia Radcliffe
Updated at July 26th, 2024
If you are a Team Member, Coordinator or Administrator on CareApp you can post videos for customers.
A video is a wonderful way to share the joy of any occasion, or activity or create a window into the daily life of the customer.
A video post can be up to 90 seconds long.
To create a video post follow the steps below:
Mobile
- Tap on the big +New button down the bottom of the screen.
- Tap on 'Video' from the menu.
- Tap 'Select people'.
- Find the customer you wish to make a video post for. Search for them by scrolling down the list or searching their name in the 'Filter' search bar.
- Select the customer by tapping their name. This will highlight them and add their name to the list at the bottom of the screen. You can select one customer or you can select multiple.
- Once you have selected the customer tap 'Done' at the bottom right of the screen.
- Now you can choose to take a live video with the camera on your mobile device by pressing 'Record video' or you can upload a video from the gallery on your device by tapping 'Upload From Gallery'.
- You will see a loading bar appear on the preview of the video. This needs to be complete before you post the video.
- Write a message in the comment box to attach to the video post.
- If you are an Administrator or Coordinator you will have the option to 'Share with Family'. If you are a Team member you will not have this option. Your post will be approved by an Administrator or Coordinator before being shared with family.
- Choose a label that best describes what is happening in the video.
- Once you are happy tap 'send' in the top right-hand corner of the screen.
Web
- Click on the big +New button in the left side menu.
- Click on 'Video' from the menu.
- Click 'Select people'.
- Find the customer you wish to make a video post for. Search for them by scrolling down the list or searching their name in the 'Filter' search bar.
- Select the customer by clicking on their name. This will highlight them and add their name to the list at the bottom of the window. You can select one customer or you can select multiple.
- Once you have selected the customer tap 'Done' at the bottom right of the window.
- You will now be on the create page. To attach a video to the post click on 'Attach a video'.
- Select the video from your files and click 'Open'.
- You will see a loading bar appear on the preview of the video. This needs to be complete before you post the video.
- Write a message in the comment box to attach to the video post.
- If you are an Administrator or Coordinator you will have the option to 'Share with Family'. If you are a Team member you will not have this option. Your post will be approved by an Administrator or Coordinator before being shared with family.
- Choose a label that best describes what is happening in the video.
- Once you are happy click 'Publish' at the bottom of the screen.
