Care Provider: How can I delete a photo from CareApp?
Written by Georgia Radcliffe
Updated at July 30th, 2025
Can I delete a photo from CareApp?
Site Coordinators and Provider Administrators can easily remove a post (including photos, notes, and videos) from view.
When a post is removed, it will no longer be visible to team members, family members, or the customer, but it remains accessible to Site Coordinators and Provider Administrators. This is because, for record-keeping and compliance purposes, nothing is ever permanently deleted in CareApp. This ensures a true and accurate record of all activity is maintained.
How to remove a post:
Mobile App
- Tap on the post
2. Tap the three dots ⋯
3. Select “Remove post”
4. (Optional) Add a reason for the removal
5. Tap Remove
Web & Computer
- Click on the post
- Click the three dots ⋯
- Select “Remove post”
- (Optional) Add a reason for the removal
- Click Remove
Once removed, the post will appear as a dotted box. Site Coordinators and Provider Administrators can still view it by simply double-clicking or pressing and holding the dotted box. It is not visible to team members, family members, or the customer.
Removing a post is final. Even if you reveal it, you will not be able to re-post it.
