Care Provider: Re-activate a Customer profile
If you are a Provider Administrator or a Site Coordinator you can reactivate a Customer's profile at any time.
Follow the steps below to re-activate a Customer's profile.
Web
On CareApp web go to the 'Customer' tab in the left side menu.
Switch the 'Active only' toggle to OFF (grey)
You will now be able to see all Customer profiles including those that have been deactivated/ switched to inactive.
Click on the Customer you wish to re-activate.Click on 'Edit' at the top right of the Customer profile.
Go to the 'Settings' tab.
Switch the 'Customer Active' ON to re-activate the profile.
Click 'Save' - this Customer profile will now be set to "Active" and will be visible in the Customer list.
Mobile
This feature is not currently available on CareApp mobile. Please log into CareApp web to complete this task.
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