Care Provider: How to Send Messages to Your Team in CareApp
Learn how to easily send messages directly to your care team from the convenience of CareApp
Written by Georgia Radcliffe
Updated at February 9th, 2026
CareApp lets you communicate quickly and easily with your care team using direct messages. You can send:
One‑to‑one messages
Group messages (multiple team members together)
💡 This feature is great for coordinating shifts, asking questions, sharing quick updates, or checking in with your team.
Can't see Messages?
Messaging must be enabled for your organisation. If you don’t see the Messages feature, ask your system administrator or contact CareApp Support at hello@careapp.com.au to have it switched on.
Mobile App
- Open the CareApp mobile app.
- Tap the Messages icon at the bottom‑right.
- Tap New.
- Choose the team members you want to message (individuals or a group).
- Tap the arrow to create the message.
- Type and send your message.
Web
Log in to CareApp Web.
Click + New in the left‑hand menu.
Choose Messages.
Select the team members you want in the message group.
Type your message in the text field.
Press Send.
Once the message is sent, everyone in the group will get a notification each time a reply is received.
Need More Help?
If messaging isn’t appearing in your app or you’d like assistance, reach out to the CareApp Support team via the Help Centre or email: hello@careapp.com.au.
