Care Provider: Archive Customer and Send Slideshow
Written by Georgia Radcliffe
Updated at April 28th, 2025
Archiving a Customer Profile on CareApp is a beautiful way to conclude a family’s time with us after the passing of their loved one.
As part of this process, you can send a custom photo slideshow to their connected family members.
About the Slideshow
Add up to 20 photos
Customise text fields
Choose music and a logo
Families receive a downloadable video to keep and cherish
How to Archive a Profile and Send a Slideshow
Web
Log in to CareApp Web.
Click the Customers tab.
Select the Customer Profile you wish to archive and create a slideshow for.
Click Send Slideshow and Archive Customer.
Select up to 20 photos to include.
Edit the text fields, choose a logo, and select music.
Click Generate Preview and wait for it to load (this may take a few minutes).
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If happy, click Complete Archival & Send Slideshow.
(Optional) Download a copy of the video via the 3 dots on the video player.
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Review and Confirm:
Archive and disable the customer profile
Email the slideshow to connected family members
Deactivate family accounts not linked to other active profiles
Click Archive Customer & Send Slideshow to complete.
Completed
The slideshow will be emailed to all Active family members connected to the profile.
Mobile
📱 This feature is not available on the CareApp mobile app.
Please log in via CareApp Web.
What Families Will See
Active family accounts will receive an email with a link to download the slideshow video.
Deactivated accounts will not receive anything.
Once clicked, the video downloads automatically onto their device.
📅 The download link expires after 90 days — encourage families to save it.
