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Family: First Time Using CareApp? Family Step-by-Step Guide

Written by Georgia Radcliffe

Updated at October 29th, 2025

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Welcome to CareApp! 🎉

We’re excited to have you join the CareApp community! Here’s a simple step-by-step guide to get started, log in, and keep up with updates about your loved one.

1. Create Your Account

To join CareApp you first need to be invited by your care provider.


1. Receive an invitation to CareApp

Your invitation will be sent to your email address. Don't forget to check your inbox and spam/junk folders if you can't immediately see your invitation to CareApp.

Your invitation will be from CareApp and will look very similar to the example below.

If you have not yet received an email invitation to CareApp please see the Connect with a loved-one page (for family) on the CareApp website here or ask your team on-site.

2. Accept the Invitation

Click the “Accept invitation to CareApp” button on the email invitation.

3. Create an account

Click “Create Account” if you are creating a new CareApp account.

If you have an existing account click “Sign In With Existing Account”.

 

4. Create your Password

Enter your First and Last Name and create a password - you will need to enter the password twice to ensure there are no mistakes.

5. Complete the Account Signup

Once you have filled in your password and created your account, you just need to Complete the Signup of your account. 

Click “Complete Signup” to activate your account.

Congratulations! You now have a CareApp account!

Scroll down the home page feed to see any posts that have been created, and click on any of the tabs to explore.


Please see the short video below on how you can accept a CareApp invitation and download the app.

Your browser does not support HTML5 video.


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2. Log in to CareApp

👋 How Do I Log Into My CareApp Account?

Logging in is quick and easy — you’ll just need:

  • An active CareApp account (more on that below!)

  • A smart device (phone, tablet, iPad etc) or a laptop / computer with a web browser


✅ What’s an Active CareApp Account?

An active account means:

  • You’ve accepted your CareApp invitation

  • You’ve created a password

  • Your account has not been deactivated

Don’t have an account yet?
👉 Request an invitation to join CareApp

Mobile

📱 Logging In on Mobile (Phone or Tablet)

  1. Download CareApp from the App Store or Google Play.

  2. Open the CareApp app.

  3. Enter your email address in the top box.

  4. Enter your password in the bottom box.

    Tip: Tap the 👁️ icon to view what you're typing.

  5. Press ‘Login’.
    If your details are correct, you’ll land straight on your home screen!

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Web

💻 Logging In on Web (Laptop or Computer)

  1. Head to: https://app.careapp.com.au/auth

  2. Enter your email address in the top box.

  3. Enter your password in the bottom box.

    Tip: Use the 👁️ icon to double-check your password.

  4. Click ‘Login’.

If everything’s correct, CareApp will load and take you straight to your home screen.

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🎉 Success! You’re Logged In

If your details were correct, CareApp will take a moment to load — then you’ll land right on the home screen. From there, you're all set to start connecting and sharing!


What if I forgot my password?

No worries! Just tap ‘Recover your account’ on the login screen and follow the prompts to reset your password.
👉 See the full password recovery guide

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Can I log in on more than one device?

Yes! You can log into CareApp on multiple devices — just use your same email and password on each one.

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I accepted the invite but still can’t log in — why?

Make sure you’ve fully completed the setup by clicking the ‘Accept Your Account’ button in your invitation email. If the link still works and allows you to accept, follow the prompts to finish setting up your account.

Once that’s done, try logging in — or use the ‘Recover your account’ option on the login screen if needed.

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3. Navigate CareApp

Home 🏠

  • The Home screen shows all updates: Notices, Notes, Photos, Videos, and Wellbeing Checks.

  • Tap Home to return anytime.

  • Pinned notices appear at the top for important updates.

  • Scroll down to see posts about your loved one and tap each post to view details and comments.

Communities 👤

  • Tap Communities to see your loved one’s profile.

  • In the Feed, you can see all posts for your loved one.

  • Check the Community section for staff and family connected to your loved one.

  • Use Files to see documents or links related to your loved one.

Notifications 🔔

  • Tap the bell icon to see new updates, comments, and posts.

New Menu ➕

  • Tap New to:

    • Invite family members to join the community - Click here for more info

    • Leave feedback

Side Menu ☰

  • Tap the three lines to access:

    • Account info (name, account type, community)

    • Switch between multiple communities

    • Leave Feedback for your care community

    • Settings to change name, password, email, phone, and notifications

    • Help for support guides and assistance from our Australian-based team

    • Sign Out

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Need Help?

  • Email us anytime: hello@careapp.com.au

  • Or contact your care team for support

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Related Articles

  • Family: How do I get an account?
  • What is CareApp?
  • How Do I Invite My Family Member to CareApp? (Guide for Family)
  • How Do I Log Into CareApp?
  • CareApp for families video
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