Guide for CareApp Champions
Written by Georgia Radcliffe
Updated at April 3rd, 2024
How do I get started as a CareApp Champion?
We recommend CareApp Champions attend a training session or watch our online training here.
CareApp Champions should have a Site Coordinator or Provider Administrator CareApp account in their community.
Download the CareApp Champion Monthly Checklist here.
Step 1 - CareApp Accounts
Care team accounts
Each member of your care team should have an account on CareApp.
You can easily monitor your members and invite new members to CareApp on the "Members" tab. Click here to see how to invite new members to join your community.
You will need to ensure there are enough team members to create lots of posts on CareApp and also have multiple Coordinator/ Administrator accounts in your community to help moderate and share posts with family.
Click here to see a guide on CareApp Roles.
Care participant's customer profiles
Each of your care recipients will need a Customer Profile on CareApp.
You can easily see your customer list and add new customer profiles on the "Customer" tab on CareApp. Please click here to see how to add a new customer profile.
If you wish to deactivate or memorialise a customer profile please click here to see a guide.
Family connected to your customer profiles
An easy way to check that your customer profiles have family attached is by checking the "Statistics" tab on the "Customer Activity" page.
Here you can see a list of all of your customer profiles with the number of how many family members they have connected.
We recommend having a minimum of 2 family members connected to each customer profile. The more family members connected the better the CareApp experience!
Click here to see a guide on inviting families to CareApp.
Step 2 - Get your team excited to post on CareApp!
At CareApp, it’s really important to us that you and your team have a wonderful experience creating and sharing posts with family.
We offer support for you and your team to help with training, resources and support. If you ever have any questions or issues please feel free to reach out to us at hello@careapp.com.au
To get your care team excited to use CareApp simply provide them with training/onboarding to CareApp so that they know what it is they are doing and why, give them access to a device to use CareApp on, and encourage them to start creating posts!
CareApp is rewarding and fun to use!
Education and training for your team
CareApp is a very simple and easy-to-use app. It does not take long to get the hang of using CareApp, though we do offer training for anyone who requires it and for onboarding new members.
Training Webinars
Simply register for a CareApp training webinar here.
Training slides
Click here to find our CareApp team member slides to assist you in training your team internally.
Online Onboarding Training Guides
A really easy way to onboard your team is to see our online onboarding guides where we walk the member through accepting their invitation, creating their account, what CareApp is, what their role is, and how to use CareApp.
Please click here for the Residential Facility Onboarding
Step 3 - Monitor activity within your community
Use the “Insights” tab to monitor your team's activity on CareApp.
Insights dashboard | View Insights as a Site Coordinator and Provider Administrator
Insights into your Site or Provider activity is available on CareApp-Web for Site Coordinators and Provider Administrators.
Simply log into your CareApp account at careapp.com.au and click on the “Insights” tab from the menu.
Site Coordinator
A Site Coordinator can easily see an overview of all activities on CareApp for the site they are connected to, as well as a top-level comparison with other sites at the provider (if part of a group).
The Insights Dashboard contains data on Active Customers, Customers With Family, Customers With Posts, Posts per Customer, Time Between Posts, Top Moments, Most Active Sites, Posts Breakdown and Engagement Breakdown.
Insights are always displayed for a date range, with the default range being one month. Click the calendar to select a new range.
Dashboard breakdown
| Active Customers | The total number of “Active” Customer profiles (i.e. not “deactivated” customers) for the period |
| Customers With Family | The number of Customer profiles with Active (connected) Family for the period |
| Customers With Posts | The number of Customer profiles that have received posts within the period |
| Posts per Customer | The average number of posts created per customer profile, across all customers who have received a post within the period |
| Average Time Between Posts | The average time between posts at a site, within the period |
| Top Moments | The Posts that have received the most engagement, where engagement means views, hearts and comments, within the period |
| Most Active Sites | A leaderboard list of all sites in the provider, shown in order of Most Active to Least Active, where ‘activity’ includes all posts and all engagement, such as comments and hearts, within the period / divided by the number of Customers in the site. Formula: (Notice Created + Notice Viewed + Video Chat Created + Wellbeing Check Created + Feedback Created + Post Commented + Post Created + Post Hearted + Post Shared + Post Viewed + Memoriam Created + Question Answered + Question Created) / Customer Count The green and red arrows denote the movement of sites up or down the leaderboard compared with the previous period; a dash means that the site has not moved |
| Posts Breakdown | A list of types of posts and the number created within the period |
| Engagement Breakdown | A list of types of engagement and the number of interactions for each type within the period |
| Most Connected Sites |
A leaderboard list of all sites in the provider, shown in order of Most Connected to Least Connected, where ‘connected’ means the number of Active (connected) Family members / divided by the number of Customers in the site. The green and red arrows denote the movement of sites up or down the leaderboard compared with the previous period; a dash means that the site has not moved |
By Customer
The “By Customer” page allows Site Coordinators to view data on a “By Customer” basis.
Each Active Customer profile will be listed with data on the number of pieces of content created, wellbeing checks, views, hearts, comments and the number of staff and family connected.
To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.
You can export a csv report on this data, by clicking the Export button.
By Staff
The “By Staff” page allows Site Coordinators to view data on a “By Staff” basis.
Each Staff member will be listed with data on the number of posts they have created, the number of wellbeing checks, views, hearts and comments.
To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.
You can export a csv report on this data, by clicking the Export button.
Answers
The “Answers” page allows Site Coordinators to view the Question posts that have been created for CareApp members, and the answers that have been returned.
Download the responses by clicking the download button on each question.
Feedback
The “Feedback” page allows Site Coordinators to view feedback from their community within the period selected.
You can export a csv report on this data, by clicking the Export button.
Provider Administrator
A Provider Administrator can easily see an aggregated overview of activities on CareApp across their organisation, as well as an overview of activities at a Site level. To view at a Site level simply click ‘Go to Site’ and select the site you wish to view; then select “Insights” for that site's data.
The Insights dashboard contains data on Active Customers, Customers With Family, Customers With Posts, Posts per Customer, Time Between Posts, Top Moments, Most Active Sites, Posts Breakdown and Engagement Breakdown.
Provider Administrators can access this tab at any time and use it to manage their sites engagement in CareApp.
Insights are always displayed for a date range, with the default range being one month. Click the calendar to select a new range.
Dashboard breakdown
| Active Customers | The total number of “Active” Customer profiles (i.e. not “deactivated” customers) for the period for all sites within the Provider |
| Customers With Family | The number of Customer profiles with connected Family for the period within the Provider |
| Customers With Posts | The number of Customer profiles that have received posts within the period within the Provider |
| Posts per Customer | The average number of posts created per customer profile, across all customers who have received a post within the period within the Provider |
| Average Time Between Posts | The average time between posts at a site, within the period |
| Top Moments | The Posts that have received the most engagement, where engagement means views, hearts and comments, within the period within the Provider |
| Most Active Sites |
A leaderboard list of all sites in the provider, shown in order of Most Active to Least Active, where ‘activity’ includes all posts and all engagement, such as comments and hearts, within the period / divided by the number of Customers in the site. The green and red arrows denote the movement of sites up or down the leaderboard compared with the previous period; a dash means that the site has not moved |
| Posts Breakdown | A list of types of posts and the number created within the period within the Provider |
| Engagement Breakdown | A list of types of engagement and the number of interactions for each type within the period within the Provider |
| Most Connected Sites |
A leaderboard list of all sites in the provider, shown in order of Most Connected to Least Connected, where ‘connected’ means the number of Active (connected) Family members / divided by the number of Customers in the site. The green and red arrows denote the movement of sites up or down the leaderboard compared with the previous period; a dash means that the site has not moved |
By Customer
The “By Customer” page allows Provider Administrators to view data on a “By Customer” basis within the Provider.
Each Active Customer profile will be listed with data on the number of pieces of content created, wellbeing checks, views, hearts, comments and the number of staff and family connected.
To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.
You can export a csv report on this data, by clicking the Export button.
By Staff
The “By Staff” page allows Provider Administrators to view data on a “By Staff” basis within the Provider.
Each Staff member will be listed with data on the number of posts they have created, the number of wellbeing checks, views, hearts and comments.
To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.
You can export a csv report on this data, by clicking the Export button.
Answers
The “Answers” page allows Provider Administrators to view the Question posts that have been created for CareApp members, and the answers that have been returned within the Provider.
Download the responses by clicking the download button on each question.
Feedback
The “Feedback” page allows Provider Administrators to view feedback from all sites within their provider within the period selected.
You can export a csv report on this data, by clicking the Export button.
If you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or visit our help centre at help.careapp.com.au.
Happy content creating!
