Family: First Time Using CareApp? Family Step-by-Step Guide

Welcome to CareApp! 🎉

We’re excited to have you join the CareApp community! Here’s a simple step-by-step guide to get started, log in, and keep up with updates about your loved one.

1. Create Your Account

👋 Need help accepting your CareApp invitation?

Follow the steps below to create your account and get connected.

Not been invited yet? Check out our guide on how to get an account.

Steps to Accept Your Invitation 

1. Find your invitation

2. Accept the Invitation

  • Click the “Accept invitation to CareApp” button in the email.

3. Create or connect your account


  • New to CareApp? Click “Create Account”.
  • Already have an account? Click “Sign In With Existing Account” to connect this invitation.

4. Set your password


  • Enter your First and Last Name and create a password.
  • Type your password twice to confirm.

5. Complete signup

  • Click “Complete Signup” to activate your account.
 Delete 
Delete

✅ You’re done!


  • Scroll through your home feed to see posts.
  • Explore the tabs to discover more features.

First Time Using CareApp? Check out our Family Step-by-Step Guide


Delete

2. Log in to CareApp

👋 How Do I Log Into My CareApp Account?

Logging in is quick and easy — you’ll just need:

  • An active CareApp account

  • A smart device (phone, tablet, iPad, etc) or a laptop/computer with a web browser

Don’t have an account yet? Request an invitation to join CareApp

Mobile

Logging In on Mobile

  1. Download CareApp from the App Store or Google Play.

  2. Open the CareApp app.

  3. Enter your email address in the top box.

  4. Enter your password in the bottom box.

    Tip: Tap the 👁️ icon to view what you're typing.

  5. Press ‘Login’.
    If your details are correct, you’ll land straight on your home screen!

Delete

Web

Logging In on Web

  1. Head to: https://app.careapp.com.au/auth

  2. Enter your email address in the top box.

  3. Enter your password in the bottom box.

    Tip: Use the 👁️ icon to double-check your password.

  4. Click ‘Login’.

If everything’s correct, CareApp will load and take you straight to your home screen.

Delete
Delete

🎉 Success! You’re Logged In

If your details were correct, CareApp will take a moment to load — then you’ll land right on the home screen. From there, you're all set to start connecting and sharing!


What if I forgot my password?

No worries! Just tap ‘Recover your account’ on the login screen and follow the prompts to reset your password.
👉 See the full password recovery guide

Delete

Can I log in on more than one device?

Yes! You can log into CareApp on multiple devices — just use your same email and password on each one.

Delete

I accepted the invite but still can’t log in — why?

Make sure you’ve fully completed the setup by clicking the ‘Accept Your Account’ button in your invitation email. If the link still works and allows you to accept, follow the prompts to finish setting up your account.

Once that’s done, try logging in — or use the ‘Recover your account’ option on the login screen if needed.

Delete




Delete

3. Navigate CareApp

Home 🏠

  • The Home screen shows all updates: Notices, Notes, Photos, Videos, and Wellbeing Checks.

  • Tap Home to return anytime.

  • Pinned notices appear at the top for important updates.

  • Scroll down to see posts about your loved one and tap each post to view details and comments.

Communities 👤

  • Tap Communities to see your loved one’s profile.

  • In the Feed, you can see all posts for your loved one.

  • Check the Community section for staff and family connected to your loved one.

  • Use Files to see documents or links related to your loved one.

Notifications 🔔

  • Tap the bell icon to see new updates, comments, and posts.

New Menu ➕

Side Menu ☰

  • Tap the three lines to access:

    • Account info (name, account type, community)

    • Switch between multiple communities

    • Leave Feedback for your care community

    • Settings to change name, password, email, phone, and notifications

    • Help for support guides and assistance from our Australian-based team

    • Sign Out

Delete

Need Help?

Related Articles

Family: How do I get an account?

👋 Are you looking to set up a CareApp account? You're in the right place! To set ...

Family: Inviting a Family Member to CareApp

👋 Want to invite another family member to CareApp? You're in the right place. Whe...

How Do I Log Into CareApp?

👋 How Do I Log Into My CareApp Account? Logging in is quick and easy — you’ll jus...

Accepting Your CareApp Invitation

👋 Need help accepting your CareApp invitation? Follow the steps below to create y...