Why won't my CareApp open?
Written by Georgia Radcliffe
Updated at July 30th, 2025
Are you having trouble opening CareApp? Don’t worry — we’re here to help!
Click on the tab below that matches the issue you're experiencing when trying to open CareApp.
📧 Link from an Email Notification doesn't work
How it should work:
When you receive an email notification from CareApp, clicking the “Open in CareApp” button should automatically open the app if it's installed on your device, or take you to the web version if you are on your computer.
If prompted, log in with the email connected to your account and your CareApp password.
👉 Need help logging in? Click here for a login guide.
If the “Open in CareApp” button doesn’t work:
Sometimes, your email settings or security features might block pop-ups.
Here’s what to do:
- Scroll to the bottom of the email and find the manual link.
- Copy and paste that link into your browser's address bar to open CareApp.
Also, double-check your internet connection — a weak signal or no data can stop the link from loading properly.
Or try logging in directly via the CareApp web login or the CareApp mobile app to view your notifications.
If you see a blank screen:
On rare occasions, a blank screen might appear if:
- The original post has been deleted, or
- Your device is struggling to load your preferences and permissions.
Try this:
🔁 Close and restart the app completely. It may just need a quick refresh.
🌐 Web browser: Do a hard refresh (press Ctrl + click the refresh 🔁 button) to clear and reload everything.
📲 Update the app: Visit the App Store or Google Play to make sure you have the latest version.
📱 App Won’t Open (on Mobile Device)
If you’re tapping the app on your phone and it’s not opening or behaving strangely, try the following:
🔁 Close and restart the app completely. It may just need a quick refresh.
📲 Check for updates in the App Store or Google Play. An outdated version might cause bugs or loading issues.
🔄 Turn your phone off and back on again to refresh it completely — sometimes the device may be running low on memory or have temporary glitches that affect how apps open.
🔐 Try logging out of CareApp and back in again to reset your session.
🔒 ‘Not Connected to Any Provider’
If your account has been archived by the provider or care site managing your CareApp access, you won’t be able to log in or see any posts. You may see this message:
“You are not connected to any provider.”
This means your account is no longer active and you wont be able to login to it unless recovered by your provider.
If you want to regain access, please contact the provider or care site directly to ask for your account to be recovered.
❓Can’t Log In?
To log into CareApp, you’ll need to have received an invitation from your provider and followed the steps to accept and set a password.
If you’re receiving email notifications from CareApp, that’s a good sign — it means your account has already been set up. If you're unsure or haven’t received an invitation, feel free to reach out to our team at hello@careapp.com.au and we’ll be happy to help.
Once your account is set up, you can log in at careapp.com.au or through the CareApp mobile app.
When logging in, double-check the following:
You are entering your full email address correctly.
You are using the correct password (you can tap the eye icon in the password field to double-check what you've typed.)
If you're still having trouble logging in, you can reset and recover your account.
👉 Click here for a step-by-step login recovery guide
💬 Still need help?
If things still aren’t working after trying the steps above, no worries — our friendly support team is here to help. Just reach out to us at hello@careapp.com.au and we’ll happily get you back up and running.
