How to find evidence & documentation on CareApp (for audit purposes)
Written by Georgia Radcliffe
Updated at November 12th, 2025
When it comes to audits, reviews, or demonstrating clear communication with families, CareApp makes it simple to access and present evidence.
All communication and engagement activity is automatically captured, so there’s no need to keep separate records or manually track times and dates. Everything your team posts or shares — from notices to wellbeing checks — is securely recorded, giving you instant access to clear, time-stamped evidence.
Every interaction leaves a traceable history showing exactly what happened, when, and by whom. Each post, comment, or update:
- Records the time and date automatically
- Shows who shared it and who viewed it
- Keeps a full history of edits, comments, and reactions
This means your team can post once on CareApp, confident that all engagement is captured — saving time while ensuring a complete, auditable record.
📲 How CareApp Helps
CareApp provides clear documentation and real-time visibility that supports multiple aspects of compliance.
📁 Clear Records
- Notes, posts, photos, videos, wellbeing checks, links, and documents
- All date-stamped and linked to individuals or shared groups
👀 View Tracking
- Track exactly who has viewed notices or updates
- Provides stronger evidence than traditional noticeboards or emails
📖 Builds a Timeline
- Creates a chronological record of ongoing care, communication, and engagement
- Shows consistent activity — not just one-off moments
📁 What’s Automatically Recorded
| Post Type | What You Can See | Where to Find It |
|---|---|---|
| 📸 Posts (Notes, Photos, Videos) | All views, likes, edits, and engagement | Open post → View History |
| 😊 Wellbeing Checks | Always saved and never deleted | Customer profile → Feed tab OR Insights tab |
| 📎 Documents & Links | Which families have viewed shared files | Customer profile → Files → Three dots (⋯) → View History |
| 🎥 Video Chats | Log of total video chats | Insights Overview → Content Statistics |
| 📰 Notices | Who has seen or edited | Open post → Actions → View History |
| ❓ Questions & Answers | All posted questions and responses | Questions → Answers page |
Even deleted posts stay visible to Site Coordinators as a dotted “Deleted” record, showing who removed it, when, and why.
📊 Insights Overview
- Provides a visual summary of posts, notices, and wellbeing checks across your site.
- You can adjust the date range to focus on a specific period.
- Graphs can be screenshotted for supporting evidence in audits or reviews.
📤 Exports
CareApp also allows you to export activity records from the Insights tab. This is covered in detail in . Exports provide:
- Number and types of posts per customer
- Family connections who would have received updates
- Wellbeing check summaries
Exports make it easy to present evidence during audits, reviews, or family meetings.
💡 Additional Support
For more guidance on preparing for audits with CareApp, check out our resource:
Get Audit-Ready with CareApp: Support for Aged Care Quality Standards & Star Ratings
This guide provides practical tips and best practices to help your site meet standards and demonstrate compliance efficiently.
🤝 Need Help?
If you need support with CareApp or have questions about preparing for an audit, please reach out to hello@careapp.com.au. We would be happy to connect with you on a one-on-one call or answer any questions you may have.
