⏳ How Invitation Expiry Works

When a CareApp invitation isn’t accepted within 28 days, it will expire. If someone tries to accept the invitation after it has expired, they won’t be able to complete their account setup — they’ll see a message letting them know the invitation has expired.

Here’s what the invited person has already received:

• The initial invitation email
• Three reminder emails spaced out over the 28-day period

Once the 28 days pass, the invitation becomes inactive and the invitation must be resent in order for the person to join CareApp.

🔄 How to Resend an Expired Invitation

You can resend invitations in two places:

Option 1: From the Invitations Page

1. Go to the Members tab.
2. Click on Invitations.
3. Find the person’s email address in the pending list.
4. Click Resend.

This sends a fresh invite email, just like the original.

It restarts the 28-day window and reminder emails.

Option 2: From a Customer Profile

1. Open the Customer Profile.
2. Go to the Community tab.
3. Scroll to the Pending invitations section.
4. Click Resend or Cancel.

✅ Who Can Resend Invitations?

Site Coordinators and Provider Administrators can use the Resend button.

If your site settings allow family to invite others, Family members can simply send a new invitation, which works the same as resending.