Joining CareApp: a guide for new staff
Discover the step-by-step process for new staff members to join CareApp
First, your new staff member will need an account with CareApp. Please click here to see a guide on inviting a new staff member.
If you have an account, please click the tab below that aligns with the CareApp role type assigned to you.
Team Member
Hello! A very warm welcome to CareApp - we are thrilled to welcome you onboard!
First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au
Congratulations! You have been assigned the role type 'Team Member' on CareApp.
This means that you will be able to create posts for your residents/clients on CareApp!
What is CareApp?
CareApp is a communication and engagement app for aged care and care providers. CareApp connects care teams and provides families with peace of mind through updates on their loved ones, facilitated through CareApp.
Please see the below video on what CareApp means to families.
What is your role on CareApp?
A CareApp Team Member has a very important role in CareApp. Team Members are our content creators!
We love our care teams to show off the beautiful care they provide on CareApp!
This means capturing and sharing moments that families would normally miss. Families love to receive posts in the form of photos, notes and wellbeing checks.
What makes a great post on CareApp
Capture the moment - keep your phone/device nearby to capture moments during activities and outings
Keep it in focus - when taking a picture make sure to line your camera up and take a clear shot of what is happening in the moment
Lighting and angle - when taking a picture make sure there is good lighting on your subject and you are taking the picture from a flattening angle
Be specific - add any specifics into your post via the description. A short sentence or two can give a little sparkle to your post
Post frequently - the more the merrier! - CareApp works best when used frequently
Please check with your advisor for preferences on when and what device you can log in to and create posts for your residents.
Step 1. Get a CareApp account
You should have received an email invitation to join CareApp. Please check your inbox or spam/ junk folder in your emails to find your invitation.
Follow through the steps in the invitation to create a login for your account.
If you cannot find an invitation to CareApp please ask your advisor or message us at hello@careapp.com.au for assistance.
Step 2. Download CareApp
Search for 'CareApp' in the app store on your device and download the app.
CareApp is free to download from the Apple App Store and the Google Play Store.
Once you have CareApp downloaded on your device you can log in with your email address and new password.
**Please note your organisation may provide you with a device, please check what the preferred method of posting on CareApp is at your site.
Step 3. How to use CareApp
Now that you have got CareApp on your device, please watch the CareApp Basics Training Video below. Here you will learn how CareApp works and how you can start creating posts for your residents today.
You may be assigned some customer accounts but not others. Please watch the short video below explaining how to request access to a customer that you are not yet connected to.
You are all set to go!
Thank you very much for taking the time to follow our training guide. We hope you enjoyed learning about CareApp and will enjoy using CareApp even more!
You are now set to start creating posts on CareApp and sharing posts with families! Check in with your organisation for any specific preferences when creating and sharing content on CareApp.
If you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or for help and support please visit our Help Centre at help.careapp.com.au
Happy content creating!
Site Coordinator
Hello! A very warm welcome to CareApp - we are thrilled to welcome you onboard!
First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au
Congratulations! You have been assigned the role type 'Site Coordinator' on CareApp. This means that you have the highest access to CareApp features at a Site level.
What is CareApp?
CareApp is a communication and engagement app for aged care and care providers. CareApp connects care teams and provides families with peace of mind through updates on their loved ones, facilitated through CareApp.
Please see the below video on what CareApp means to families.
If you would like to read more about CareApp and the CareApp story please click here.
What is your role on CareApp?
Site Coordinators manage the smooth running of CareApp on-site and support the team in creating posts and sharing posts with families.
The Site Coordinator role allows you to:
- Provide support to teams & encourage the team to create posts on CareApp
- Manage Customer Profiles and Create Memorial Videos
- Manage Staff accounts
- Approve content to be shared with Family
- Review data and export reports
- Post Documents & Links
- Create site posts (Notices and Questions)
Step 1. Get a CareApp account
You should have received an email invitation to join CareApp. Please check your inbox or spam/ junk folder in your emails to find your invitation.
Follow through the steps in the invitation to create a login for your account.
If you cannot find an invitation to CareApp please ask your advisor or message us at hello@careapp.com.au for assistance.
Step 2. Download CareApp
Search for 'CareApp' in the app store on your device and download the app.
CareApp is free to download from the Apple App Store and the Google Play Store.
Once you have CareApp downloaded on your device you can log in with your email address and new password.
CareApp is also available on Web. Please log in to your account by searching for careapp.com.au
Step 3. How to use CareApp
Now that you have got CareApp on your device, please watch the CareApp Basics Training Video below. Here you will learn how CareApp works and how you can start creating and sharing posts for your residents and families today.
CareApp web
CareApp web has some extra features that will assist you with managing Member accounts and Customer Profiles
1. The Insights tab
The insights tab allows you to view all of the activity within your site on a dashboard as well as in-depth data and reporting features.
Check your statistics tab at least once a week to monitor your community. Click here for more information.
2. Customer Profile Settings & Memorialisation feature
Simply navigate to the Customer Profile to find the "Edit" button where you can Edit the Customer Profile, Edit the Customer Community and Edit the Customer Settings.
Please see the guides below for more information:
Delete3. Managing Members
The Members tab on CareApp web allows you to better manage your members on CareApp.
Click on any Member from the Active or Inactive page or view, resent or cancel pending invitations on the Invitations page.
You are all set to go!
Thank you very much for taking the time to follow our training guide. We hope you enjoyed learning about CareApp and will enjoy using CareApp even more!
You are now set to start creating posts on CareApp and sharing posts with families! Check in with your organisation for any specific preferences when creating and sharing content on CareApp.
If you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or for help and support please visit our Help Centre at help.careapp.com.au
Happy content creating!
Provider Administrator
Hello! A very warm welcome to CareApp - we are thrilled to welcome you onboard!
First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au
Congratulations! You have been assigned the role type 'Provider Administrator' on CareApp.
The Provider Administrator role has the highest level of access to CareApp at a provider level. A Provider Administrator can easily see an aggregated overview of activities on CareApp across their organisation, as well as an overview of activities at a Site level.
What is CareApp?
CareApp is a communication and engagement app for aged care and care providers. CareApp connects care teams and provides families with peace of mind through updates on their loved ones, facilitated through CareApp.
Please see the below video on what CareApp means to families.
If you would like to read more about CareApp and the CareApp story please click here.
What is your role on CareApp?
Your role on CareApp is to manage the smooth running of CareApp in your organisation and support and encourage your teams in creating posts and sharing with families.
The Administrator role allows you to:
- Access to all sites at a site-by-site level
- Access the provider dashboard where you can see Data and export reports on your Sites activity on CareApp
Step 1. Get a CareApp account
You should have received an email invitation to join CareApp. Please check your inbox or spam/ junk folder in your emails to find your invitation.
Follow through the steps in the invitation to create a login for your account.
If you cannot find an invitation to CareApp please ask your advisor or message us at hello@careapp.com.au for assistance.
Step 2. Login to your CareApp account
Log into your CareApp account on https://app.careapp.com.au/auth on a computer for the best experience.
Step 3. CareApp Web
As a Provider Administrator, you will log into the Administration where you can view data at a Provider level.
Insights tab
A Provider Administrator can easily see an aggregated overview of activities on CareApp across their organisation, as well as an overview of activities at a Site level.
The Insights dashboard contains data on Active Customers, Customers With Family, Customers With Posts, Posts per Customer, Time Between Posts, Top Moments, Most Active Sites, Posts Breakdown and Engagement Breakdown. Click here to see more information on the Insights tab.
Data Export
Provider Administrators have access to the "Data Export" tab where they can easily export reports on Customer Statistics, Staff Statistics, Content Statistics and Feedback for any period.
Go To Site
If you would like to visit your Sites CareApp, simply click "Go to Site" and select the site from the list and to return to the Administration click "Back to Administration".
CareApp mobile
See the Full Basics Training video to see how you can use CareApp mobile to create posts on CareApp.
You are all set to go!
Thank you very much for taking the time to follow our training guide. We hope you enjoyed learning about CareApp and will enjoy using CareApp even more!
You are now set to start creating posts on CareApp and sharing posts with families! Check in with your organisation for any specific preferences when creating and sharing content on CareApp.
If you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or for help and support please visit our Help Centre at help.careapp.com.au
Happy content creating!