Care Provider: How does CareApp work?
Written by Georgia Radcliffe
Updated at April 3rd, 2024
We know that Beautiful Care happens every day, but much of this goes unseen and unrecognised.
CareApp enables care providers to seamlessly capture and share beautiful care moments, providing families with a personalised and reassuring window into the care and wellbeing of their loved ones.
CareApp brings to life and celebrates the smiles, the laughter and the joy that happens every day in a real, ongoing and personalised way.
We love care teams to show off the beautiful care they provide on CareApp!
This means capturing and sharing moments that families would normally miss. Families love to receive posts in the form of photos, notes and wellbeing checks.
CareApp is also a wonderful tool to share information about your care recipients and community.
Create notice posts to share updates, reminders, newsletters and information with your community.
Find our more: CareApp website.
Customer profiles are at the core of CareApp. Each CareApp account is connected to a customer profile.
Each member can only see the profiles that they are connected to - meaning family can only see their loved ones profile, not all customer profiles.
Staff accounts (Site Coordinator and Team Member accounts) create posts on customer profiles. These posts can be moderated and shared with family or kept for internal use.
Once a post is shared with family, all family accounts connected to the customer profile can log in and view the post.
Care participants can also create an account on CareApp called a “Customer Account” that will allow them to join their online community and view posts.
A CareApp role type indicates the member's access level to Customer profiles and CareApp features in relation to the Care Provider.
Site Coordinators and Provider Administrators select the CareApp role when inviting a new member to join their Site and community. They can also change existing Member's roles by going to their Members tab, clicking into a Member and changing the role on their account.
All Members of CareApp have one of the following role types.
CareApp Roles & Permissions
Customer (Self)
A Customer role type is assigned to a care participant (resident or client) who would like to join their online community and create posts on their profile to share their beautiful moments with others.
What does CareApp look like for a Customer (Self) Account?
Home page
Family Follower
The Follower Role on CareApp is a Social Family Role.
Family who are not involved in the support or care of a client or resident can be assigned the Follower Role.
Followers receive social posts such as Notcies, Photos, Notes and Videos and won't have access to sensitive information on the Customer profile such as Wellbeing Checks, Documents and Links.
Followers can engage with posts by heating or commenting on posts and (if permitted) can invite other Family members to join the community as a Social Followers Role.
Family Representative
Family Representatives can access Customer profiles that they are connected to.
They can see posts that have been moderated and "Shared" by the Site Coordinator and Provider Administrators, Notices, Wellbeing Checks, Documents and Links.
Typically, the Family representative role is for Family who is involved in the support and care of the client or resident.
What does CareApp look like for a Family Representative?
Home page
Team Member
Team Member's create content for all connected Customers on CareApp.
Team Members cannot share posts with Family accounts - their posts need to be moderated by a Site Coordinator or Provider Administrator before being visible to Family accounts.
Typically, this role type is for staff members of the care team.
What does CareApp look like for a Team Member?
Home page
Site Coordinator
A Site Coordinator can perform administrative and content moderation functions on CareApp.
Site Coordinators have access to all Customer profiles within a Site, they can create posts for any profile as well as post site wide Notices and Questions.
They can create memorial videos, manage settings and preferences of Customer profiles and Member accounts and moderate content posted by other Members.
Provider Administrator
The Provider Administrator role has full access across all sites within their provider as well as access to additional provider-level features for efficient management.
Click here for more information on the Provider Administrator Role.
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