What is Two Factor Authentication?

Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to access resources and data.

Two-factor authentication adds an additional layer of security to your account by requiring more than just a password to sign in which makes your account more secure.

Do I need Two Factor Authentication?

Two-factor authentication is an optional feature on CareApp. You don't need to set up two-factor authentication unless your provider has specifically requested that you do so for security reasons.

Set up Two Factor Authentication on CareApp

To set up Two Factor Authentication on CareApp you will first need an active CareApp account.

If you have not yet set up a CareApp account please reach out to your provider to request an invitation to join the CareApp community.

CareApp Web

1. Log into your CareApp account on CareApp web on a computer - Click here for a direct link
2. Click on your name at the bottom of the menu to access your Profile & Settings
3. To set up Two Factor Authentication click “Setup Authenticator App”
4. Download an Authenticator App on your phone - Simply go to the Google Play Store or App Store and search for “Authenticator App”. Download any Authenticator App of your liking onto your phone and open it.
   
   Skip this step if you already have an Authenticator App on your phone.
5. Click “Next” on the Get An App screen on CareApp.
6. Use your Authenticator App to scan the QR code on the Scan QR Code screen to connect it to your CareApp account and start generating codes.
7. Click "Next" on the Scan QR Code screen on CareApp.
8. Enter the code on your Authenticator App into the Confirm Code screen on CareApp. 
   
   This code will time out so enter it in and click “Save” before it times out. If you miss the time-out period, simply wait for a new code to appear and enter that one instead.

You have set up 2FA on CareApp

From now on you will need to use your Authenticator App each time you log into CareApp.

 

 

 

Log in with Two Factor Authentication

1. Login as usual by entering your email address and password into CareApp login.
2. Two-Factor Authentication - Before CareApp logs you in you will be asked for an Authentication code.
   
3. Check your Authentication app to find your code.
4. Enter the code into CareApp - Remember the Authentication code has a time-out period, you will need to enter it and click continue before it times out.
   
   If the Authentication code times out you can always enter the renewed code and continue.
5. If you have entered the correct Authentication code within the time-out period CareApp will log you into your account.