Welcome to CareApp!
This guide covers the essentials of how CareApp works, how we set up your community, and what to expect next. If you have questions at any stage, contact us at hello@careapp.com.au.
What is CareApp?
CareApp is a care engagement platform for aged care and disability providers. It helps providers make everyday care visible, connected and trusted. Your team can turn daily care into clear, time-stamped evidence for compliance while keeping families informed with direct updates.
How much does CareApp cost?
Pricing depends on the size and structure of your organisation. Contact hello@careapp.com.au for a quote tailored to your care community.
How do we set up CareApp?
Getting started is simple
We collect basic details from you to create your initial profiles and community.
You receive an email invitation to activate your login.
You follow our onboarding guide to set up your team and begin sharing updates.
We are here to help if you need assistance during setup.
How does CareApp work?
Your team uses CareApp to share updates, record wellbeing notes, and store documentation. Everything is time-stamped and attached to the relevant profile.
You manage access through specific account types:
Administrators, Coordinators and Team Members can create and publish posts.
Families can view updates, leave comments and react to posts, but cannot create posts of their own.
You decide which team members connect to each profile.
Please click here to see an article on CareApps account role types.
What does CareApp look like?
Watch the video below for a brief walk-through of the interface.
The video demonstrates CareApp from an Administrator account. Team members and families see views tailored to their role.
Types of posts in CareApp
You can share updates for everyday moments, clinical observations, or activities.
Photo posts
Photos are the simplest way to share daily life. A quick photo shows a family how someone is doing, whether they are enjoying lunch, spending time with a visitor, or out for an appointment.
Each photo is time-stamped, securely stored, and visible to approved family members.
Click here to see a guide on creating photo posts.Here is how a photo post appears in the feed:
Note posts
Use a Note to share a written update without photos or video. Notes let you record details about daily care, share clear messages with families, or log observations for your team. Every note is time-stamped and saved directly to the person's profile.
Use Notes to record progress toward goals, document daily routines, or log changes in health and mood. They provide clear evidence of support delivered throughout the day.
Please click here to see a guide on posting a note.
Wellbeing Checks
A Wellbeing Check takes seconds to complete and logs a structured snapshot of how someone is feeling and engaging. It gives families consistent visibility and provides your team with time-stamped evidence of regular care.
Please click here to see a guide on creating a wellbeing check.
Here is how a Wellbeing Check appears in the feed:
Please let us know if you have any questions or would like to go ahead with CareApp.
Please reach out to us via: hello@careapp.com.au