Joining CareApp: a guide for new staff
Staff Training Guide
Written by Georgia Radcliffe
Updated at September 20th, 2024
Welcome to the Staff Training Guide where you can learn all about CareApp and your role in your CareApp community.
First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au
Please click the tab below that aligns with the CareApp role type. If you do not yet have an account on CareApp please reach out to your team lead to request an invitation to join your community on CareApp.
Team Member
Hello! A very warm welcome to CareApp - we are thrilled to welcome you onboard! You have been assigned the role type 'Team Member' on CareApp.
What is CareApp?
CareApp is a family engagement platform for care providers. It enables providers to share with families everything they need to know about their loved one in a way that is easy, beautiful and safe.
Please see the below video on what CareApp means to families.
Team Member's - The Content Creators!
A CareApp Team Member has a very important role in CareApp. Team Members are our content creators!
We love our Team Members to show off the beautiful care they provide on CareApp! This means capturing and sharing moments that families would normally miss. Families love to receive posts on CareApp in the form of photos, notes and wellbeing checks.
Get started on CareApp!
Step 1. Setup your CareApp account
You should have received an email invitation to join CareApp. Please check your inbox or spam/ junk folder in your emails to find your invitation.
Follow through the steps in the invitation to create a login for your account.
If you cannot find an invitation to CareApp please ask your team lead or message us at hello@careapp.com.au for assistance.
Step 2. Download the CareApp App
Search for 'CareApp' in the app store on your device, download the app and sign in with your email address and password. CareApp is free to download from the Apple App Store and the Google Play Store.
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What device to use?
Please note your team may provide you with a device, please check what the preferred method of posting on CareApp is at your site.
Step 3. How to use CareApp
Simply view our CareApp Team Member Slideshow.pdf and/or training videos below to get started.
Video 1: CareApp Full Basics Training Video
Video 2: Team Member - Request Access To Customer
Team Members may be assigned some Customer Profiles and not others. This video will guide you on how to request access to a Profile if you're not already assigned to it.
Want something live?
Check out our weekly staff webinar calendar, and register today.
Upcoming webinars - click here
“Thanks for a great session! Can’t wait to start using CareApp” –
Lifestyle Assistant
Create your first post!
You are now ready to start creating posts on CareApp! - A Photo post is a great way to get started with your first post.
If you are unsure about anything, check with your team lead for specific preferences when creating and sharing content on CareApp.
DeleteSite Coordinator
Hello! A very warm welcome to CareApp - we are thrilled to welcome you onboard! You have been assigned the role type 'Site Coordinator' on CareApp.
What is CareApp?
CareApp is a family engagement platform for care providers. It enables providers to share with families everything they need to know about their loved one in a way that is easy, beautiful and safe.
Please see the below video on what CareApp means to families.
Coordinators Role on CareApp
Site Coordinators maintain the smooth running of CareApp within their community by supporting their Team Members in creating posts and sharing posts with families and making sure that everyone who needs a CareApp account has one.
Get started on CareApp!
Step 1. Get a CareApp account
You should have received an email invitation to join CareApp. Please check your inbox or spam/ junk folder in your emails to find your invitation.
Follow through the steps in the invitation to create a login for your account.
If you cannot find an invitation to CareApp please ask your advisor or message us at hello@careapp.com.au for assistance.
Step 2. Download CareApp
Search for 'CareApp' in the app store on your device and download the app.
CareApp is free to download from the Apple App Store and the Google Play Store.
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Once you have CareApp downloaded on your device you can log in with your email address and new password.
CareApp is also available on Web. Please log in to your account by searching for careapp.com.au
Step 3. How to use CareApp
Now that you have got CareApp on your device, please watch the CareApp Basics Training Video below. Here you will learn how CareApp works and how you can start creating and sharing posts for your residents and families today.
CareApp web
CareApp web has some extra features that will assist you with managing Member accounts and Customer Profiles.
1. The Insights tab
The insights tab allows you to view all of the activity within your site on a dashboard as well as in-depth data and reporting features.
Check your statistics tab at least once a week to monitor your community. Click here for more information.
2. Customer Profile Settings & Memorialisation feature
Simply navigate to the Customer Profile to find the "Edit" button where you can Edit the Customer Profile, Edit the Customer Community and Edit the Customer Settings.
Please see the guides below for more information:
Delete3. Managing Members
The Members tab on CareApp web allows you to better manage your members on CareApp.
Click on any Member from the Active or Inactive page or view, resent or cancel pending invitations on the Invitations page.
Want something live?
Check out our weekly staff webinar calendar, and register today.
Upcoming webinars - click here
“Thanks for a great session! Can’t wait to start using CareApp” –
Lifestyle Assistant
You are all set to go!
You are now set to start creating posts on CareApp and sharing posts with families! Check in with your organisation for any specific preferences when creating and sharing content on CareApp.
DeleteProvider Administrator
Hello! A very warm welcome to CareApp - we are thrilled to welcome you onboard!
First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au
Congratulations! You have been assigned the role type 'Provider Administrator' on CareApp.
The Provider Administrator role has the highest level of access to CareApp at a provider level. A Provider Administrator can easily see an aggregated overview of activities on CareApp across their organisation, as well as an overview of activities at a Site level.
What is CareApp?
CareApp is a communication and engagement app for aged care and care providers. CareApp connects care teams and provides families with peace of mind through updates on their loved ones, facilitated through CareApp.
Please see the below video on what CareApp means to families.
If you would like to read more about CareApp and the CareApp story please click here.
What is your role on CareApp?
Your role on CareApp is to manage the smooth running of CareApp in your organisation and support and encourage your teams in creating posts and sharing with families.
The Administrator role allows you to:
- Access to all sites at a site-by-site level
- Access the provider dashboard where you can see Data and export reports on your Sites activity on CareApp
Get started on CareApp!
Step 1. Get a CareApp account
You should have received an email invitation to join CareApp. Please check your inbox or spam/ junk folder in your emails to find your invitation.
Follow through the steps in the invitation to create a login for your account.
If you cannot find an invitation to CareApp please ask your advisor or message us at hello@careapp.com.au for assistance.
Step 2. Login to your CareApp account
Log into your CareApp account on https://app.careapp.com.au/auth on a computer for the best experience.
Step 3. CareApp Web
As a Provider Administrator, you will log into the Administration where you can view data at a Provider level.
Insights tab
A Provider Administrator can easily see an aggregated overview of activities on CareApp across their organisation, as well as an overview of activities at a Site level.
The Insights dashboard contains data on Active Customers, Customers With Family, Customers With Posts, Posts per Customer, Time Between Posts, Top Moments, Most Active Sites, Posts Breakdown and Engagement Breakdown. Click here to see more information on the Insights tab.
Data Export
Provider Administrators have access to the "Data Export" tab where they can easily export reports on Customer Statistics, Staff Statistics, Content Statistics and Feedback for any period.
Go To Site
If you would like to visit your Sites CareApp, simply click "Go to Site" and select the site from the list and to return to the Administration click "Back to Administration".
CareApp mobile
See the Full Basics Training video to see how you can use CareApp mobile to create posts on CareApp.
Want something live?
Check out our weekly staff webinar calendar, and register today.
Upcoming webinars - click here
“Thanks for a great session! Can’t wait to start using CareApp” –
Lifestyle Assistant
You are all set to go!
You are now set to start creating posts on CareApp and sharing posts with families! Check in with your organisation for any specific preferences when creating and sharing content on CareApp.
DeleteHelp and Support
Thank you very much for taking the time to follow our training guide. We hope you enjoyed learning about CareApp and will enjoy using CareApp even more!
If you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or for help and support please visit our Help Centre at help.careapp.com.au
Happy content creating!
