What kinds of notifications are there?

CareApp offers two main types of notifications you can control:

1. App notifications (push notifications):

• These appear directly on your phone, even when your screen is off. For example, your phone might light up with a notification alerting you that there’s a new post on CareApp.

• You can tap the notification to go straight into the app.

2. Email notifications:

• CareApp can also send automated emails to your inbox with the same information as app notifications.

• Email notifications allow you to click through to CareApp to view the post or update.

You can receive notifications for:

• New content or posts

• New notices

• Well-being checks

• New comments or questions

• Feedback (unless switched off)

• Access requests (for coordinators and provider administrators)

📱 Why am I not receiving CareApp notifications?

If you’re not receiving CareApp notifications, even though notifications are switched on inside the app, this is usually caused by phone-level settings rather than an issue with CareApp itself.

Your phone controls how and when apps can send notifications, and these settings can sometimes block or silence alerts without it being obvious.

Here are a few common things to check:

• Notification permissions
  Make sure notifications are enabled for CareApp in your phone’s settings (not just inside the app).

• Do Not Disturb or Focus modes
  Features like Do Not Disturb, Sleep, or Work Focus can temporarily silence notifications.

• Battery or background restrictions
  Some phones limit background activity to save battery, which can prevent notifications from coming through.

• Silent notifications
  Notifications may be allowed but set to silent, meaning they won’t make a sound or appear as alerts.

If everything looks correct and notifications still aren’t coming through, we recommend:

• Restarting your phone

• Logging out and back into CareApp

• Making sure your phone and the CareApp app are up to date

If you continue to have issues, please contact our support team and we’ll be happy to help.

📧 Why am I not receiving CareApp email notifications?

If you’re not receiving CareApp email notifications, it doesn’t always mean the emails aren’t being sent. In many cases, the emails are being filtered or blocked by your email provider.

Here are a few things to check:

• Spam or Junk folders
  CareApp emails may have been filtered into your Spam or Junk folder, especially if you’re receiving them for the first time.

• Promotions or Other folders
  Some email providers (like Gmail) sort emails into different tabs. Please check all folders.

• Email address filters or rules
  Your email account may have rules set up that automatically move or block certain emails.

• Work or organisation email systems
  If you’re using a work or facility email address, security filters may block automated emails.

• Blocked sender list
  Make sure CareApp hasn’t been accidentally added to your blocked senders list.

To help ensure CareApp emails arrive safely, we recommend:

• Adding CareApp’s email address to your contacts or safe senders list

• Marking a CareApp email as “Not Spam” if you find one in Junk

• Checking that the email address on your CareApp account is correct

If you’re still not receiving emails after checking the above, please contact our support team and we’ll be happy to investigate further.