Resetting a password
How to change your CareApp password in under 5 minutes.
Written by Georgia Radcliffe
Updated at July 25th, 2023
Why reset a password?
You can change your password for security reasons or reset it if you have forgotten it.
What are the steps?
Please select below whether you are currently using your web browser or mobile phone:
App (Mobile)
Changing a password on mobile can be done by following these steps:
1. From the mobile sign-in page, tap "Forgot password"
2. Enter your email address into the text box - tap "Next" once completed.
3. You will be asked for a Verification Code - this code will be sent to you via email.
--- Please check your emails
4. You will receive an email from hello@careapp.com.au to the email address you have entered into CareApp.
It may take a few moments for the email to come through. Please refresh your inbox and, make sure to check your spam folder if you are not able to see it in your inbox.
5. Enter your code into the verification code page on CareApp.
6. Enter your new password - this password will be entered twice to make sure there are no mistakes.
Please note, your password needs to be longer than 8 characters, have a Capital letter, a number like 4 and a special symbol like $
Example password: "I was born in 1972!"
7. Once you have entered your new password two times tap "Reset Password".
If your password does not match in both boxes you will not be able to complete your password reset.
If you have successfully reset your password you will be presented with the screen below.
Web browser (Computer)
Changing a password on web can be done by following these steps:
1. From the CareApp login page, click "Forgot Password?"
2. Enter your email address into the text box - click "Next" once completed.
3. You will be asked for a Verification Code - this code will be sent to you via email.
--- Please check your emails
4. You will receive an email from hello@careapp.com.au to the email address you have entered into CareApp.
It may take a few moments for the email to come through. Please refresh your inbox and, make sure to check your spam folder if you are not able to see it in your inbox.
5. Enter your code into the verification code page on CareApp.
6. Enter your new password - this password will be entered twice to make sure there are no mistakes.
Please note, your password needs to be longer than 8 characters, have a Capital letter, a number like 4 and a special symbol like $
Example password: Winter@99
7. Once you have entered your new password two times Click "Reset Password".
If you have successfully reset your password you will be presented with the screen below.
Delete
