US English (US)
ES Spanish
MX Spanish (Mexico)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
ES Spanish
MX Spanish (Mexico)
  • Home
  • Care Recipients

Recover Your CareApp Account|Password Reset

How to change your CareApp password in under 5 minutes.

Written by Georgia Radcliffe

Updated at February 14th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Care Providers
    Providers: Getting Started Providers: Building your community Providers: Using CareApp Providers: Insights
  • Family & Friends
    Family: Getting Started Family: Building your community Family: Using CareApp
  • Care Recipients
  • Technical information
  • Resources
  • Community
+ More

Why reset a password?

You can change your password for security reasons or reset it if you have forgotten it.

What are the steps?

Please select below whether you are currently using your web browser or mobile phone:

App (Mobile)

Changing a password on mobile can be done by following these steps:

1. From the mobile sign-in page, tap "Recover your account"

2. Enter your email address then tap "Next"

3. You will be asked for a Verification Code. This code will be sent to you via email.


--- Please check your emails


4. You will receive an email from hello@careapp.com.au to the email address you have entered into CareApp

Delete

Haven't received your code?

It may take a few moments for the code email to come through to your inbox. Please refresh your inbox and, make sure to check your spam folder if you are not able to see it in your inbox.

If you still aren't able to see the code check you have entered the correct email address into CareApp and restart the process.


--- Go back to CareApp

5. Enter your code into the verification code page on CareApp and tap "Continue"

6. Enter your new password and tap "Save"


Delete

Success - Your Password has been changed!

When your new password has been accepted tap "Continue" to go straight into your CareApp account.

Delete

Web browser (Computer)

Changing a password on web can be done by following these steps:

1. From the CareApp login page, click "Forgot Password?"

2. Enter your email address into the text box - click "Next" once completed.

3. You will be asked for a Verification Code - this code will be sent to you via email.

--- Please check your emails

4. You will receive an email from hello@careapp.com.au to the email address you have entered into CareApp.

It may take a few moments for the email to come through. Please refresh your inbox and, make sure to check your spam folder if you are not able to see it in your inbox.

5. Enter your code into the verification code page on CareApp.

6. Enter your new password - this password will be entered twice to make sure there are no mistakes then click "Reset Password"

Please note, your password needs to be longer than 8 characters, have a Capital letter, a number like 4 and a special symbol like $

Example password: Winter@99


Delete

Success - Your Password has been changed!

When your new password has been accepted click "Finish" to go straight into your CareApp account.


Delete







reset password password reset

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Change the Site you are logged into
  • Care Provider: Post a Photo
  • Care provider: How to Check Who Is in a Customer’s Community on CareApp
  • Care Provider: Re-activate a member's account
Suite 7
Stone & Chalk
at Lot Fourteen
North Terrace
Adelaide SA 5000
Linkedin Instagram Facebook
  • Join CareApp
  • Nominate your care provider
  • Resources
  • Welcome
  • Meals on Wheels
  • Integrations
Menu
  • Join CareApp
  • Nominate your care provider
  • Resources
  • Welcome
  • Meals on Wheels
  • Integrations
  • Articles
  • Media Assets
  • Testimonials
  • Team
  • Jobs
Menu
  • Articles
  • Media Assets
  • Testimonials
  • Team
  • Jobs
  • Product Updates
  • Status
  • Contact Us
  • Copyright
  • Privacy Policy
  • Terms of Service
Menu
  • Product Updates
  • Status
  • Contact Us
  • Copyright
  • Privacy Policy
  • Terms of Service

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand