Network Access & Firewall
Ensure CareApp works correctly in corporate networks
Written by Michael Marner
Updated at April 21st, 2022
CareApp is a hosted web service. Your web browser or mobile app needs to have access to CareApp's services in order to work properly.
For Corporate IT Networks Only
Home internet connections and mobile data usually provide full Internet access. However, if CareApp is being used in a corporate IT environment, then the network may need additional configuration.
Firewall Rules
CareApp Core Services
The following are required for CareApp to load correctly and access our backend infrastructure.
- https://app.careapp.com.au
- https://api.careapp.com.au
- https://careapp-server-production-resourc-uploads4f6eb0fd-1vea7cb3boij4.s3.ap-southeast-2.amazonaws.com
- https://*.googleapis.com
Twilio
We use Twilio to provide Video Chat.
- https://global.vss.twilio.com
- wss://global.vss.twilio.com
Stream
We use Stream to provide Direct Messaging services in CareApp.
- https://chat.stream-io-api.com
- wss://chat.stream-io-api.com
Error Reporting & Analytics
CareApp uses the following services to report errors to us so we can improve the product. We use Google Analytics to report anonymous usage data.
- https://api.rollbar.com
- https://*.ingest.sentry.io
- https://www.google-analytics.com
HTTPS Proxy
Our mobile app expects a direct connection to the internet, and may not work if the mobile device is configured to use an HTTPS proxy.
CareApp web will respect the proxy configuration of the web browser. However, SSL certificate rewriting is not supported.
