Care Provider: Customer Wellbeing Insights
Written by Georgia Radcliffe
Updated at September 6th, 2023
What are Wellbeing Insights?
Wellbeing Insights is a feature on CareApp where care providers can track and export the wellbeing statistics of their care recipients over time.
Each point on the Insights graph represents a Wellbeing Check post that has been created for this customer profile. Simply hover your mouse over the points to see the date, wellbeing, and activity log..png)
To export a report on Wellbeing Insights simply click the "Export" button.
What is a Wellbeing check post & how do I create them?
A Wellbeing Check is a very quick and easy way to provide updates on your customers.
It only takes 10 seconds to do and it is an extremely powerful way to create updates on the wellbeing of a customer.
A wellbeing check can be used as an internal tool or can be shared with family as a reassuring window into the day of their loved one. This is an organisational setting in the background of CareApp and can be changed at any time.
Please see the video below for an in-depth guide to create a wellbeing check.
Follow the steps below to post a Wellbeing Check:
Mobile
1.Tap on the +New menu at the bottom of the screen.
2. Choose 'Wellbeing check' from the menu.
3. Tap 'select a person'.
4. Choose a customer you wish to create a Wellbeing Check for.
Delete
Web
- Click on the +New menu in the left side menu.
- Choose 'Wellbeing check' from the menu.
- Click on 'select a person'.
- Choose a customer you wish to create a wellbeing check for.
- Press 'Done'.
- Choose a face icon to show how this customer is doing today.
- Choose an icon from the list of activities to show what is happening.
- Click 'Publish'.
Where are the Wellbeing Insights located?
Simply click on the Insights tab on any customer profile and choose a time frame or date range you would like to view or export.
