1. Ask your care provider

Call or email your provider and let them know you’d like to join CareApp. Be sure to include your name, your loved one’s name, and your email address.

Here’s a handy email template you can copy and send:

Subject: Request for CareApp invitation  

Dear [Care Provider’s Name],  

I’m glad to hear that [site/service name] uses CareApp, and I’d love to be added to the community for [resident/client’s name].  

Please use this email address [or insert another] for my CareApp account.  

Thank you,  

[Your name]  

2. Be invited by family

If a family member is already connected to CareApp, they can invite additional family members directly from their account. (See our guide on  Family inviting Family for step-by-step instructions.)

What to expect

Your invitation will arrive from hello@careapp.com.au with a big orange button that says “Accept Invitation to CareApp.”

Here's what it looks like: