How to Switch On Enquiries — Hands-Off from Here
Written by Georgia Radcliffe
Updated at March 3rd, 2026
You already have CareApp. Here's how to get even more out of it.
Sound familiar? Phones ringing. Emails piling up. No easy way to track who's answered what.
Your staff are doing an incredible job — but family questions are coming in from every direction. Phone calls, emails, messages. Each one needs a response, but there's no easy way to track what's been answered, what's still waiting, or who's handling what.
The mental load adds up fast. Things slip through the cracks. Families feel unheard. And your teams are left carrying it all.
There's a better way — and you already have it.
Meet Enquiries: One Place for Non-Urgent Family Questions, Built Into CareApp
- ✅ Shared workload — the whole team can see and action enquiries together
- ✅ Ticket tracking — nothing gets lost or forgotten
- ✅ Families feel heard — faster, more consistent responses build trust
Getting started is simple
Switching on Enquiries takes minimal effort on your end — no technical setup, no staff training to coordinate before launch, and no disruption to your team's day. CareApp handles the rollout for you, step by step.
Here's what happens next:
Step 1: We Switch It On
⏱ Allow up to 24 hours for Enquiries to appear for all users in the app.
Step 2: Your Staff Are Set Up (Day 2)
See the Staff Notice
📣 Exciting News — Enquiries is Now Live at [Provider/Site Name]!
Hi Team,
We've just switched on a great new feature in CareApp — Enquiries — and we think you're going to love it.
What is Enquiries?
Enquiries gives families a simple, easy way to send non-urgent questions, feedback, and messages directly through the CareApp. Instead of phone calls or emails that can get lost, everything comes through in one place — and your team can respond, track, and manage them all from the CareApp admin view.
Think of it as a tidy inbox for family communication. 📬
Where do I find it? Please note: Enquiries is only visible to Site Coordinators. If you are a Site Coordinator, log into CareApp and look for the Enquiries tab in your admin menu. All incoming enquiries from families will appear there, ready for you to action.
If you're not sure whether you have Site Coordinator access, check with your manager.
Who should respond? We recommend that one or two members are assigned as the first responders for Enquiries. Usually an Admin or somone who would normally take family enquiries works best.
If you're unsure who this is, check with your manager.
When will families start using it? Families will be notified and invited to start using Enquiries in one week's time. That gives your team a chance to get familiar first.
Next steps:
🎥 Watch the Training Video
We've put together a short training video so you can see exactly how Enquiries works before families go live. Watch it anytime, at your own pace:
[Insert Training Video Link]
📖 Full Help Guide
Want to dig deeper? The full step-by-step guide is available here: https://help.careapp.com.au/providers-getting-started/care-provider-how-to-access-manage-enquiries?from_search=220185282
💡 Practice Makes Perfect
Keep an eye out — CareApp will be sending through three test Enquiries to your site shortly so you can practice responding before families go live. Give it a try!
Step 3: Families Are Invited (Day 8)
See the Family Notice
A New Way to Get in Touch With Us
We have some lovely news to share — we've just switched on a brand new feature in CareApp called Enquiries, and it's designed just for you.
Enquiries gives you a simple, private way to send us non-urgent questions, feedback, or messages — all from within the CareApp you already use. No more wondering if your email got lost or waiting on hold. Just tap, type, and send — and our team will get back to you.
What can I use it for?
Enquiries is perfect for things like asking a question about your loved one's care or schedule, sharing feedback or a suggestion, or requesting information about upcoming events and activities. For urgent matters, please continue to call us directly.
How do I send an Enquiry?
Just open CareApp and look for the Enquiries button. Tap it, type your message, and hit send. Our team will respond as soon as possible.
📖 Need a little help getting started? We've put together a simple step-by-step guide just for you: How to Send an Enquiry on CareApp
If you have any trouble finding it in the app, don't hesitate to reach out to the friendly team at CareApp at hello@careapp.com.au
Ready to get started?
Simply let your CareApp contact know that you'd like to enable Enquiries — at one site or across multiple — and we'll take it from there.
Questions? Visit the CareApp Help Centre or get in touch with CareApp at hello@careapp.com.au
