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Network Access & Firewall

Ensure CareApp works correctly in corporate networks

Written by Michael Marner

Updated at April 21st, 2022

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CareApp is a hosted web service. Your web browser or mobile app needs to have access to CareApp's services in order to work properly.

Delete

For Corporate IT Networks Only

Home internet connections and mobile data usually provide full Internet access. However, if CareApp is being used in a corporate IT environment, then the network may need additional configuration.

Firewall Rules

CareApp Core Services

The following are required for CareApp to load correctly and access our backend infrastructure.

  • https://app.careapp.com.au
  • https://api.careapp.com.au
  • https://careapp-server-production-resourc-uploads4f6eb0fd-1vea7cb3boij4.s3.ap-southeast-2.amazonaws.com
  • https://*.googleapis.com

Twilio

We use Twilio to provide Video Chat.

  • https://global.vss.twilio.com
  • wss://global.vss.twilio.com

Stream

We use Stream to provide Direct Messaging services in CareApp.

  • https://chat.stream-io-api.com
  • wss://chat.stream-io-api.com

Error Reporting & Analytics

CareApp uses the following services to report errors to us so we can improve the product. We use Google Analytics to report anonymous usage data.

  • https://api.rollbar.com
  • https://*.ingest.sentry.io
  • https://www.google-analytics.com

HTTPS Proxy

Our mobile app expects a direct connection to the internet, and may not work if the mobile device is configured to use an HTTPS proxy.

CareApp web will respect the proxy configuration of the web browser. However, SSL certificate rewriting is not supported.

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